Spanish or German Travel Operations Executive

20000.00 - 24000.00 GBP Annual
10 Sep 2019
08 Oct 2019
Multi lingual
Contract Type
Full Time
Our Operations Department ensures our clients have the best possible holiday experience in Great Britain and Ireland. They are the main contact for our clients and suppliers from the point of booking, until the tour's completion.

Responsibilities include:
Preparation of the tours: generating the bookings in our reservation system Tourplan and requesting the services to our suppliers
Checking itineraries (feasibility & conformity with clients' publication)
Booking and planning all services according to the itinerary Dealing with additional client wishes
Distributing all necessary information to all partners so that tours run smoothly from start to finish
Issuing the correct documentation (e.g. invoices, vouchers, travel documents) on time
Providing 24-hour emergency assistance to Spanish or German speaking customers

Required skills and experience:
A passion for our destinations Great Britain and Ireland
A positive attitude A good problem solver
An effective team player
An accurate working style, with attention to detail
Strong spoken and written communication skills
Language skills: fluency in both written and spoken Spanish or German and English
Previous experience in group or coach travel is an advantage
Proficiency in Microsoft Office Packages (Outlook, Word, Excel)

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