Service Delivery Manager

3 days left

PA Housing
Leicester, Leicestershire
£40,000 per annum
10 Sep 2019
24 Sep 2019
Contract Type
Full Time

Service Delivery Manager


£40,000 per annum

Full Time - Permanent

PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property – it’s about people. We aim to put our residents at the centre of everything we do and offer first class services to all.

Our business is built around decades of experience in the social housing sector across the Midlands, London and the South East.  We hold a stock of more than 23,000 homes and employ 600-plus staff.


Our success and plans for the future would not be possible without our dedicated team of staff. Every one of our employees helps to make a positive difference to the lives of our residents.

We currently have an opportunity for a Service Delivery Manager to join our dedicated team in Leicester and we really want to hear from you if you;

  • Are a team player who puts customers first
  • Have a passion for service excellence and continuous improvement
  • Can prioritise and multitask effectively to meet deadlines
  • Have proven experience as a Service Delivery Manager
  • Are educated to degree level in an IT related discipline.
  • Have a strong understanding of ITIL and Service Management methodologies
  • Have knowledge of technical security issues and understanding of the principal security issues of IT platforms and applications


We recognise that people are at the heart of our business and success is dependent on committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable all colleagues to fulfil their potential.

We reward our staff for their dedication by offering competitive salaries and an excellent range of employee benefits including:

  • 26 days annual leave entitlement on joining, plus bank holidays, (pro-rated for part time roles)
  • Opportunities to develop your career through training, including gaining professional qualifications, career coaching, mentoring etc.
  • Generous pension scheme
  • Health cash plan
  • Perkbox -  High street discounts
  • Health and Wellbeing initiatives


As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from minority groups and with a disability.  



Closing date: 24th September 2019