Team Manager - Dutch Speaking

Recruiter
Adecco
Location
London
Salary
23000.00 - 26000.00 GBP Annual
Posted
10 Sep 2019
Closes
08 Oct 2019
Sectors
Multi lingual
Contract Type
Permanent
Hours
Full Time

Team Manager - Dutch Speaker

Salary: GBP23,000 - GBP26,000

Location: Based in Canary Wharf

Monday - Sunday / 2 shift patterns (8am - 4:30pm / 12pm - 8pm) 37.5 hours p/w

Our client is looking for a Team Manager to manage a team of 15+ Agents on one their well known campaigns, and work on their behalf to service and support their customers, through a team of Customer Service Representatives.

Do you:

Have experience managing a team?

Have experience driving a successful team?

Want to thrive within a business with endless opportunity?

Speak Fluent Dutch?

Responsibilities:

Responsible for end to end performance management of agents

Accountable for the performance , productivity and quality of the team

Conduct regular remote and side by side quality monitoring of agents

Conduct regular coaching and feedback sessions with all agents

Conduct monthly performance reviews

Responsible to motivate and drive their team to maximum efficiency

Be appointed to bring out the best in the individuals within the team and maximise their potential

Ensure the members of the team are fully compliant in carrying out their duties

Will lead by example ensuring good standards of performance, attendance and conduct within the office are maintained

Key Competencies

A proven track record in performance and achieving targets within a call centre environment

Natural ability to influence behaviours and reach desired outcomes

Professional and emotionally resilient.

Good attention to detail

Excellent multi tasker

Experience in a previous customer service or sales roles

Excellent communication and motivational skills, ability to multitask and work independently

Ability to work in a fast paced environment, maintaining attention to detail and accuracy

Compensation & Benefits

IIP Accredited Employer

BUPA Life Insurance Scheme

Cycle To Work Scheme

Childcare Vouchers

Dentist scheme

Eye test vouchers

Corporate discounts, including hairdressing, gym membership, restaurants and bars

Smart casual dress code and policy

Involvement with local charities and fundraising days/events

20 days holiday per annum plus an additional day per year of service up 5 days

Bank holidays entitlement

Specific benefits on campaigns you work on including discounts, incentives and prizes

Recommend a friend scheme paid reward

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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