Pensions Administrator

Page Personnel HR
23000.00 - 27000.00 GBP Annual
10 Sep 2019
08 Oct 2019
Contract Type
Full Time

This is a fantastic opportunity to join a growing SME based in Watford, Hertfordshire. The company are currently looking to appoint a Pensions Administrator on a permanent basis to start ASAP.

Client Details

My client are an SME organisation based in the heart of Watford, Hertfordshire. They are within the Consultancy and Business Services sector and have ambitious plans to grow within the next few years and are seeking like minded individuals who are looking to join their exciting journey. They offer flexible working hours, free parking and a friendly and stable working environment.


* Ensures dealings with all stakeholders are recorded & responded to accurately first time, delivering great customer service every time

* Prepares new business application packs

* Updates relevant computer and paper-based client records in accordance with firm policy and procedures

* Ensures all client review cases are progressed as efficiently as possible

* Gathers missing information by phone; letter; fax and email, complying with all regulatory and company procedures and ensures a full audit trail is maintained

* Escalates problems and cases to team leader/line manager

* Acts as point of reference on "simple" pensions-related technical issues and non-standard cases

* Assists with completion of internal file audits, ensuring all compliance procedures and documentation has been adhered to without exception

* Assists in more complex reviews when required

* Ensures compliance with FCA regulatory and legal frameworks, including data protection and client authentication guidelines

* Files; photocopies and scans documents to folders

* Provides general administrative support to IFAs, as required

* Maintains and develops further technical knowledge within the team


* Proven track record of working in a customer-facing, administrative role

* Experience of navigating information-based systems, ensuring accurate details are entered into back-office systems

* Highly proficient in using the internet and web-based applications, such as (Ms Office 365)

* Previous finance services experience (desirable)

Job Offer

A competitive salary, parking, benefits, career progression

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