Customer Relationship Manager (CRM)

6 days left

Luton, Bedfordshire
£26,000 - £30,500 per annum
09 Sep 2019
27 Sep 2019
Contract Type
Full Time

Customer Relationship Manager (CRM)
£26,000 - £30,500 per annum
2 year FTC with a view to extend
37 hours per week (including weekend work)

Based at Luton Lets With Squared, Belmullet House, Lower Ground Floor offices, 39 Upper George Street, Luton, LU1 2RD with the requirement to visit Squared’s other offices, and properties to deliver the service.

Squared is a community-benefit housing society, which has been providing affordable housing in Luton and South Bedfordshire since 1962. We pride ourselves on being a great place to work, with a passionate team and friendly working environment; together we deliver an outstanding service to tenants - our customers.
Our services don’t stop there!
As well as providing affordable housing for our customers, our mission is ‘HOMES - SUPPORT -OPPORTUNITY’ we firmly believe in helping customers to improve their lives.

 Squared have started a joint venture with Luton Lets, under this joint venture ‘Luton Lets with Squared’ we will be offering two new services which are;

  • PRS market value lettings
  • PRS sales

Luton Lets is Luton Borough Councils’  ‘Social Letting Agency’. They operate in a similar way to a High Street letting agent in that they negotiate lets between Landlord and tenant under an AST (assured shorthold tenancy), managing those tenancies on behalf of the landlord. They pitch for suitable and affordable properties as long term settled homes for our families who currently reside in temporary accommodation.
As the main point of contact, you will deliver an end to end tenancy management service, proactively managing the relationship between landlord and customer.  Your role is to ensure customers’ needs are met and exceeded whilst searching for innovative ways to enable as many people as possible to benefit from our limited housing resource.

We are seeking a customer focused, organised individuals with strengths in problem solving and negotiation, along with exemplary communication skills.  You’ll be a rare person who is capable of marrying strong self-management and administrative skills with empathy and support for individuals, yet capable of being tough when needed.

In this creative role you will take responsibility for implementing and evaluating ‘customer sustainment plans’.  A background working in a customer centred environment, delivering high levels of customer service is essential.  Experience, or understanding of delivering housing services and housing legislation is desirable, however we are prepared to train for these skills and knowledge.
This is a fantastic opportunity for the right individuals to develop skills and knowledge within the housing sector.

Are you up for the challenge? 
For more information please see CRM Role Profile
Deadline for online applications is noon on Friday, 27th September 2019.
Assessment Day to be held on Friday, 04th October 2019.