Customer Service Manager

Recruiter
Theatre Royal (Plymouth) Limited
Location
Plymouth, Devon
Salary
£10.70 per hour
Posted
09 Sep 2019
Closes
07 Oct 2019
Ref
HKUCR2110/SK-HL
Contract Type
Permanent
Hours
Full Time

Front of House and Access Manager
Plymouth, Devon

Are you a passionate customer service professional with great leadership skills? Could you play an integral role in the success of one of the South West’s most popular theatres? 

If so, this is an amazing opportunity to make a positive impact on the Theatre Royal Plymouth’s front of house activities as a Front of House and Access Manager.

About Us

The Theatre Royal Plymouth is the largest and best-attended regional producing theatre in the UK.

As well as presenting an amazing range of shows, we are a registered charity, deeply committed to our community and to providing creative opportunities for people with different abilities and from all backgrounds.

We’re now looking for a Front of House and Access Manager to join our dedicated team, working 30 hours per week over three to four days. 

Your Rewards

- Salary of £10.70 per hour
- Pension scheme
- 28 days’ holiday (pro rata)
- Great offers on shows
- Discounts with many local businesses

This is an exciting, varied and challenging role where you will share your knowledge with front line teams and deliver memorable theatre experiences to our customers.

You will discover a creative, vibrant environment filled with people who are passionate about the theatre and delivering an outstanding service to theatre-goers.

With plenty of room for growth and development, you will have the chance to help shape a large team and act as duty manager at times, making this a great role in which to test your mettle.

So, if you are ready to tread the front of house boards and make an impact on our customer service operations, as well as your career, this is the role for you.

Your Role

As the Front of House and Access Manager, you will ensure an exceptional level of front of house customer service is delivered to all visitors attending Theatre Royal Plymouth and our Production and Learning Centre in Cattedown.

As one of four Front of House and Access Manager , you will lead House Teams in our public spaces and auditoriums and ensure the buildings are safe and in top condition.

Specifically, you will:

- Ensure consistent levels of customer service are delivered
- Take responsibility for the presentation of the front of house and back of house areas
- Produce and distribute management and team rotas
- Play a key role in the recruitment, induction, training and development of team members
- Manage departmental budgets
- Follow-up and respond to any complaints and feedback
- Act as the Fire Warden and First Aider (after appropriate training)

About You

To be considered as a Front of House and Access Manager, you will need:

- Experience as a supervisor or manager within a customer service environment
- To respond well to constructive feedback
- Excellent interpersonal skills
- Enthusiasm

We are eager to hear from people who have held the role of Customer Service Manager, Customer Service Team Leader, Customer Service Supervisor, Front of House Manager, Restaurant Manager, Box Office Manager, Hotel Manager, Front Desk Manager, Customer Care Manager, Complaints Manager, or Retail Manager.

The working hours for this role are 30 hours per week, however, this may increase to 40 during busy business periods. 

Webrecruit and the Theatre Royal Plymouth are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you could see yourself as our next Front of House and Access Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.