Parts Advisor (Specialist Machinery)

Recruiter
Anonymous
Location
Lincoln
Salary
22000.00 - 25000.00 GBP Annual + Bonus + Other Benefits
Posted
06 Sep 2019
Closes
04 Oct 2019
Contract Type
Permanent
Hours
Full Time
GBR Recruitment are working in partnership with a well established specialist machinery business, recruiting for an experienced Parts Advisor to join the companies small parts team assisting customers with their specific requirements.

This is a fantastic opportunity to join a progressive business who believe in offering all their employees real career progression opportunities.

This role would suit a Parts Advisor, Parts Coordinator, Parts Controller or similar, within the following industries; Agricultural, Construction & Plant Machinery, Specialist Machinery, MHE & Forklifts, Aerial Platforms (AWPS & MEWPS), Road Maintenance Machinery / Vehicles, Rail Maintenance, Automotive, HGV or similar.

If you are Customer Service focused, with strong professional communication skills & mechanically/technically minded, with the ability to work in a fast paced demanding environment with the capability to multitask, then this is the role for you.

Our client offers real career development opportunities developing from within.

Parts Advisor

Day to Day Duties / Responsibilities:

* Excellent telephone manner with a professional and courteous approach to all customers both externally and internally.

* Answer all incoming calls in a timely manner.

* Respond to all emails in a timely manner

* Raise orders directly onto SAP system

* Parts identification via the in-house parts system & Parts catalogue

* Process price & delivery requests.

* Support customer requests for drawing/diagrams & manuals

* Maintain a high level of customer communication.

* Liaise with the OEM teams to help support our customers.

* Raise all 3rd party purchase orders to fulfill customer requirements.

* Raise quotations for parts / components.

* Raise warranty claims

* Raise parts return requests.

* Liaise with Warehouse and logistics for any urgent dispatch requests.

* Review and maintain Parts Shop orders.

* Review open orders and complete when available.

* Upload all relevant documentation to orders

* Monitor, complete and close all orders raised.

* Have a flexible approach to working hours to support team and business as and when required.

* Support Parts Sales Manager with any agreed pricing discounts.

* Help with any additional scanning and filing for the team

* Look at ways in which to support the business with continued improvements

Experience Requirements:

* Experienced in a Parts role

* Experience within Construction, Plant, Road Maintenance or one of the other sectors listed above or similar

* Good knowledge of SAP is preferable or other ERP or CRM systems

* Computer literate in excel & word

* Mechanically /technically minded

* Positive attitude to workload and other staff members.

This role is commutable from:

Newark, Lincoln, Hykeham, Witham St Hughes, Grantham, Belton, Stamford, Nottingham, Saxilby, Sutton in Ashfield, Ancaster, Worksop, Caythorpe, Retford, Mansfield, Sleaford, Leasingham, Long Bennington, Beeston, Ancaster, Melton Mowbray, Branston, Navenby, Waddington, Harmston or surrounding areas close to these

This role could suit someone who is working as:

Parts Advisor, Parts Coordinator, Parts Controller, Stores, Parts & Warranties Administrator, Parts Customer Service Advisor, Spare Parts Advisor or similar

Key Industries:

Agricultural, Construction Machinery, Plant Hire Machinery, Specialist Machinery, Road Surfacing or similar

Interviews to take place ASAP

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