Customer Service

Location
Guildford, Surrey
Salary
£20,000 - £23,000 per annum
Posted
06 Sep 2019
Closes
04 Oct 2019
Ref
5322
Contract Type
Permanent
Hours
Full Time

Customer Service Adviser
Guildford

You will need to be flexible, quick and adapt to change if need be.

This is a very varied role and attention to detail as you move from one thing to another is a must.

The role of Customer Services Adviser is a crucial one and it is imperative that we offer fantastic service to ensure our customers are happy and come back to us time and time again.

KEY DUTIES

  • Prompt and friendly response to customer queries
  • Dealing with delivery queries and POD’s (proof of delivery) and tracking information
  • Emailing VAT invoices
  • Checking the EDI report during the day to ensure orders aren’t ‘missed’
  • Processing Floorsaver and Paintpeople orders (Amazon, Ebay and Shopify) through Navision and the ‘funnel’
  • Review customer orders
  • Organising customer refunds
  • Checking the Outstanding Order List on a daily basis
  • Liaising with the warehouse
  • Liaising with the accounts team
  • Processing GRN’s (Goods Returns Notes)
  • Managing the Petty Cash and banking
  • Updating the ISO 9001 end of month reports
  • Checking the credit card hand held terminals on a weekly basis in line with our ISO 9001 procedure
  • Each day updating the end of day despatches
  • Booking in samples with APC and producing delivery labels
  • Opening and distributing post in the morning, and franking and sending the post out in the evening
  • Any other customer services duties which may be required

QUALITIES AND SKILLS REQUIRED

  • High and accurate attention to detail
  • Ability to adapt quickly and efficiently from one task to another during the course of each day
  • Excellent verbal and written communication skills
  • Good numeracy skills
  • Good clear telephone manner
  • Willingness and ability to adapt to change
  • Team Player
  • Excellent time management and organisational skills
  • Ability to prioritise
  • Upbeat and friendly
  • Polite and helpful
  • Empathetic
  • Proactive
  • Punctual

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