Customer Services Officer

Grand Union Housing Group
Milton Keynes, Buckinghamshire
06 Sep 2019
20 Sep 2019
Contract Type
Full Time

Customer Services Officer

Kent Hill, Milton Keynes

£22,710 per annum


Would you thrive in a job that is making a real difference to people’s lives in your region?

Here at Grand Union, we are more than just a financially strong Housing Association, we are making an impact on the housing crisis, supporting sustainable communities and providing lifelong homes for our customers. We provide additional, critical services to support the most vulnerable but we also build shared ownership and outright sales for those who want to get on the property ladder.

Our social values are what drive us and they don’t stop there because what we do matters. We are passionate about our communities and we are committed to being a Learning Organisation, developing talent to deliver our service goals and supporting the next generations into a career in Housing.


About the role:

We currently have an exciting opportunity for a Customer Service Officer to join our awesome Customer Service team in Milton Keynes.

Our Customer Service team, are going through a big and exciting transformational project, to help deliver the best customer service through both digital and more transactional methods of contact. As a Customer Service Officer, you will help us to develop our online services and you will be integral in this process, as you will deliver service through our new digital channels.

This will enable our customers to be able to use our online services, we will have more time to talk to our customers who need our time and support.


What we’re looking for:

The successful candidate will show bags of passion and energy, they will have the ability to take ownership of customer contact with an aim to seek resolution. You will be able to identify opportunities for service improvement to make it simpler and more consistent for our customers.


What we offer:

  • Competitive salary
  • 25 days holiday rising to 25/30 after five year’s service
  • Aviva Pension Scheme
  • Paid professional subscriptions
  • Excellent training and development opportunities
  • Free life assurance
  • Enhanced maternity, paternity and adoption leave
  • Medicash plan including employee assistance
  • Sodexo childcare vouchers
  • Free parking at all our offices
  • Discounted cinema tickets


If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to our customers, great at your job and with a ‘can-do’ attitude, we want to hear from you.

You are just one click away from starting your journey with us ...


Closing date: Friday 20th September


We are committed to implementing our Equality, Diversity and Customer Care Policy and are proactive about safeguarding vulnerable adults and children.