5 days left
- Full Time
Support Assistant (x3)
Salary - £19,119 - £20,074 (+ £750 Car Allowance) per annum – depending on skills and knowledge
Permanent, Full Time (x2)
Permanent, Part Time (x1 – 22 hours per week)
About the role
Our client are currently recruiting for 3 Support Assistants to be based in Gloucester. The purpose of the role is to help deliver a community based housing related support service to vulnerable adults, to enable them to live independently and to improve their quality of life and support clients to increase their confidence and skills to enable them to lead more fulfilling lives and contribute to their community.
You will work effectively with the wider staff team and service users, carrying out support tasks as directed.
Key accountabilities of the role include:
- Receiving referrals to the service via the allocation process these would come from a variety of sources including specialist agencies, housing associations, private landlords, statutory agencies, healthcare staff and self-referrals
- Completing all sign up and support paperwork with clients and ensuring that this is reviewed at agreed intervals
- Assisting the team in encouraging customers to become actively involved in the development of the service they provide and participate in any agreed consultation or involvement initiatives
- Assisting Support Workers in providing a resettlement service to clients who are moving on into other accommodation – i.e. contacts with utilities or assisting with purchasing furniture and equipment
- Being the first stage in recognising client’s questions and complaints and refer on directly to the Team Leader
- Identify any signs of potential abuse of a vulnerable person and take appropriate action, following Safeguarding policy and procedures.
It is essential that you have experience of working with vulnerable people and also of working directly with customers in a challenging or potentially challenging environment.
You must have a willing and flexible approach and be able to work as part of a team or alone. You must also be willing to undertake further training if and when required.
You will have a flexible and adaptable approach to meeting the needs of vulnerable adults and an understanding of and commitment to providing high quality professional services and customer care.
It is essential that you have good attention to detail and excellent organisational and administrative skills.
Experience of Welfare Benefits work would be beneficial but is not essential.