Support Worker

4 days left

Gloucester, Gloucestershire
£20,713 - £21,748 (+ £750 Car Allowance) depending on skills and knowledge
04 Sep 2019
25 Sep 2019
Contract Type
Full Time

Support Worker


Salary - £20,713 - £21,748  (+ £750 Car Allowance) per annum – depending on skills and knowledge  

Permanent, Full Time


About the role 

Our client is currently seeking a Support Worker to join their team in Gloucestershire.  The purpose of the role is to deliver a community based housing related support service (commissioned by Gloucestershire County Council) to vulnerable adults, to enable them to live independently and to improve their quality of life.


You will receive and process referrals on behalf of vulnerable adults, carry out an assessment of their needs and develop a support plan to address them, in conjunction with the client. Support will include acting as the first point of contact for clients to achieve a secure housing environment, reduce social isolation and promote integration into the community.  You will also co-ordinate the activities of Support Assistants and will act as a resource for the team in respect of specialist areas.


Key accountabilities of the role include: 

  • Receiving and completing referrals to the service from a variety of sources including specialist agencies, housing associations, private landlords, statutory agencies, healthcare staff and self-referrals
  • Managing a caseload of clients – in particular those with high to medium support needs and needing support in crisis situations
  • Supporting clients as agreed in the support plan either directly, by delegating responsibilities to Support Assistants or by signposting to specialist agencies
  • Providing a resettlement service to clients who are moving on into other accommodation and delegating responsibilities to Support Assistants
  • Identifying any signs of potential abuse of a vulnerable person and take appropriate action, following Safeguarding policy and procedures.


About you 

You will need to have experience in support work, preferably within a housing background with a clear understanding of the issues facing vulnerable people.


You will need to have a relevant professional qualification in housing or social work, or equivalent experience, and demonstrable experience of providing a high quality, client-focussed service to vulnerable people. Experience of working with welfare and similar legislation, supporting clients to complete complex forms and also working with agencies is essential. 


A flexible, responsive and solutions-focussed approach to service provision, including working hours and duties, is required and you must have access to your own transport. 


An understanding of housing options, best practice and an appreciation of issues around substance and domestic abuse, ASB and child protection would be advantageous, as would a working knowledge of community languages.


It is essential that you have a flexible and adaptable approach to meeting the needs of vulnerable adults and have an understanding of confidentiality principles and data protection.