Temporary Customer Services Advisor

Expiring today

Location
Chester, Cheshire
Salary
£24,087.52 per annum
Posted
04 Sep 2019
Closes
16 Sep 2019
Ref
NTXDL459572
Contract Type
Contract
Hours
Full Time

Temporary Customer Services Advisor

Chester

£24,087.52 per annum

35 hours over 5 days per week – Monday-Friday between 8am-6pm

Fixed term contract up to 12 months

 

Our client is a value-orientated Housing Association working together to create communities where people want to live. They manage circa 5,500 homes over a wide geographical area and their residents include families, older people and those in need of special care and support.  

 

Are you customer-focussed, with excellent problem-solving skills and a professional, friendly manner? If delivering excellent customer experience is your passion and you enjoy using your initiative to confidently help a diverse range of customers, sometimes in difficult or sensitive situations, then they would like to hear from you. The successful candidate will bring the following to the role:

  • Enthusiastic, results oriented individual with experience in a demanding customer service environment.
  • Confident in communicating with stakeholders in a variety of methods voice, email, chat, face to face etc.
  • A collaborative, problem solving approach to every interaction supporting a wide range of customers to achieve positive solutions.
  • Confidence in delivering empathetic services to a wide range of customers and the skills to respond in a sensitive and confidential manner
  • Positive and open to change and able to contribute positively to a culture of evaluation and improvement
  • A flexible approach to match evolving customer demand in a fast-paced contact centre environment.

 

They offer a great benefits package including:

  • DC Pension Scheme with employer’s contributions up to 10%
  • 25 days annual leave which increases to 28 days after 4 years’ service
  • Additional annual leave for significant life events (moving home / getting married) 
  • Paid time off for volunteering
  • Flexi time and flexible / agile working options
  • Payments of professional subscription fees
  • Free onsite parking

 

In support of your application please provide a written statement detailing how your skills, experience, abilities, behaviours and work-related qualities make you a suitable candidate for this role. Please note that your written statement forms an important part of our short-listing process.

 

Closing date: Monday 16th September 2019 at 9:00am

Interviews: TBC

 

Making diversity part of their culture