Customer Service Representative – Award-Winning Business

Domu Brands Limited
Manchester, Greater Manchester
£16,600 per annum Plus Benefits
04 Sep 2019
02 Oct 2019
Contract Type
Full Time

Customer Service Representative – Award-Winning Business 
Manchester, Greater Manchester  

Want to take on a fast-moving role where you’ll act as the voice of an innovative business? Looking to join a dedicated team that goes the extra mile and has lots of fun along the way? If so, we would love to hear from you.  

About Us  

With a global network spanning Europe, the US and China, Domu Brands is an eCommerce company. Our mission is to provide the highest quality products at competitive prices and an outstanding service to every customer.  

Now, we are looking for a Customer Service Representative to join our award-winning team in Manchester.  

The Benefits  

- Salary of £16,600 per annum 
- Great learning and development opportunities  
- Full in-house training to bring you up to speed
- Regular social events  
- Join a dynamic business that will support you to grow, both personally and professionally  
- Offices perfectly placed in Manchester city centre, with easy access to great transport links (making for an easier commute) as well as all of the fantastic amenities that come with a thriving city  
- An open, fast-paced environment, so you’ll never get bored!  

The Role 

As a Customer Service Representative, you’ll be responsible for providing an outstanding service to customers.  

Joining a tight-knit Customer Service Department based in the Manchester office, you’ll help support the off-shore Customer Service team based in Manila, Philippines.  

In this exciting role, you’ll be involved in the training and development of the overseas representatives through mentoring, evaluation of calls and emails as well as working to develop new processes and training materials to meet the company’s high standards.  

You’ll be working closely with all departments to identify opportunities and provide resolution for the improvement of the customer journey.  

Additionally, your day-to-day will involve:  

- Understanding customers’ needs and requirements and trying to exceed these wherever possible  
- Responding to a range of telephone and email queries, including orders, technical product support, account and payment enquiries, cancellations, complaint resolutions and more  
- Helping to resolve customers’ product or service related issues  
- Assisting with the placement of orders, refunds or exchanges  
- Liaising with courier companies to track customers’ deliveries and collections  

About You 

Think you’d fit in with this passionate team? To be considered, you’ll need:  

- Experience in a customer service environment  
- Knowledge of MS Office, including Word, Excel, PowerPoint and Outlook and the ability to understand further programmes  
- Excellent communication and presentation skills  
- A positive 'can do' attitude and the willingness to embrace change  
- The ability to problem solve  
- To be highly-organised, focused and able to prioritise your workload effectively  

Other companies may call this role Customer Service Representative, Customer Service Executive, Customer Care Rep, Customer Care Executive, Contact Centre Agent or Customer Service Advisor.  

Webrecruit and Domu Brands are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

So, if you’re seeking your next challenge as a Customer Service Representative, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.