Service Controller

£22000 - £25000 per annum
03 Sep 2019
01 Oct 2019
Dan Kilshaw
Contract Type
Full Time
Service Controller
Farnham, Surrey 

Are you an experienced call centre or customer service professional looking to broaden your skill-set? Want to gain valuable experience in a fast-paced industry as a Service Controller? If so, read on. 

Who am I working for? 

Our client is a leading JCB dealership with over 20 years of industry expertise. With sites based across the South East, they have a diverse customer base, from small one-person businesses to major international companies. 

Now, they are looking for a Service Controller to support the delivery of their repairs service. 

What are the benefits? 

- Salary of £22,000 - £25,000 per annum
- Pension 
- Life assurance 
- Medical cash and dental plan 
- Free car parking 
- Free uniform (if wanted) 
- 30 days’ holiday, including Bank Holidays 

Our client fosters an open environment and encourages their staff to challenge themselves and share information, thoughts and ideas to promote teamwork throughout the business. 

In this important role, you will have the chance to facilitate the delivery of key engineering services that keep customers’ businesses up and running. 

What will I be doing? 

As a Service Controller, you’ll co-ordinate Engineers in your area to ensure that repair work is completed in a timely manner. 

Specifically, you will: 

- Act as the first point of contact for any problems or queries 
- Communicate with customers in a friendly and polite manner 
- Monitor Engineer availability and assign them to jobs 
- Help to enhance existing processes 

What do I need? 

- Previous customer service experience 
- Great communication skills and a professional telephone manner 
- A flexible approach 
- Strong prioritisation skills 
- A proactive approach to problem-solving 

Experience of working in a similar role in a fast-paced environment would be highly beneficial, but this isn’t essential, as full training will be provided. 

Our client would like to hear from you if you have worked as a Customer Account Co-ordinator, Service Controller, Hire Controller, Customer Complaints Handler, Customer Service Advisor or Call Centre Advisor. 

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

So, if you’re seeking your next step as a Service Controller, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.