Control Centre Operative

Location
Truro
Salary
£10.02 - 10.02 per hour
Posted
03 Sep 2019
Closes
01 Oct 2019
Ref
CCO21622
Contact
Louise McColm
Contract Type
Temporary
Hours
Full Time

CONTROL CENTRE OPERATIVE

Our client is currently seeking a Control Centre Operatives for immediate start to join their team on a temporary basis. This role presents a great opportunity to working in a 24/7 centre.  The role will need a flexible approach to hours and working times.  It involves answering calls, including out of hours emergency life threatening calls, providing help, advice and emergency response. 

The Role: This will be a varied Control Centre role; responsibilities will include but not be limited to;

The successful Control Centre Operative will be:

Answer, log and respond to call, assess their urgency and take appropriate action

Respond to callers in a compassionate, polite and helpful way and address the call with the level of urgency required

Take personal responsibility for answering calls within the KPI required

Ensure a proactive, positive and flexible approach to the variety of tasks and work patterns within the role.

 

In return, they offer their Call Centre Operative:

- Demonstrate experience in a busy call centre of customer service role

Experience and willingness to work unsocial hours as part of the duties

Trustworthy and reliable

Excellent verbal communication and listening skills to ensure appropriate response

Experience of working with older, potentially vulnerable people

Empathetic and patient

Computer literate

A valid Enhanced DBS Certificate

If you have a real passion and experience of providing excellent customer service, they would love to hear from you!

Apply for Control Centre Operative

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


Upload from your computer

Or import from cloud storage

Your Supporting Document or cover letter must be a .doc, .pdf, .docx, .txt, .rtf, and no bigger than 8MB


4000 characters left

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Fish4.co.uk you agree to our terms and conditions and privacy notice. You should never be required to provide bank account details. If you are, please email us.