Control Centre Operative

CONTROL CENTRE OPERATIVE

Our client is currently seeking a Control Centre Operatives for immediate start to join their team on a temporary basis. This role presents a great opportunity to working in a 24/7 centre.  The role will need a flexible approach to hours and working times.  It involves answering calls, including out of hours emergency life threatening calls, providing help, advice and emergency response. 

The Role: This will be a varied Control Centre role; responsibilities will include but not be limited to;

The successful Control Centre Operative will be:

Answer, log and respond to call, assess their urgency and take appropriate action

Respond to callers in a compassionate, polite and helpful way and address the call with the level of urgency required

Take personal responsibility for answering calls within the KPI required

Ensure a proactive, positive and flexible approach to the variety of tasks and work patterns within the role.

In return, they offer their Call Centre Operative:

- Demonstrate experience in a busy call centre of customer service role

Experience and willingness to work unsocial hours as part of the duties

Trustworthy and reliable

Excellent verbal communication and listening skills to ensure appropriate response

Experience of working with older, potentially vulnerable people

Empathetic and patient

Computer literate

A valid Enhanced DBS Certificate

If you have a real passion and experience of providing excellent customer service, they would love to hear from you!