Customer Care Coordinator (Maternity Cover)

Recruiter
Anonymous
Location
Peterborough
Salary
18000.00 - 22000.00 GBP Annual
Posted
02 Sep 2019
Closes
30 Sep 2019
Contract Type
Contract
Hours
Full Time
KHR1/(phone number removed)

Customer Care Coordinator (Maternity Cover)

Peterborough

Up to GBP22,000

The Company:

We are currently searching for an experienced Customer Care Coordinator (Maternity Cover), for our client a highly successful housing developer that has experienced steady growth and has established themselves as a leading name in the Residential market. Their projects are all based in the Peterborough area, making this a great opportunity for a Customer Care Coordinator in the area looking for a local opportunity. We are looking for a passionate Customer Care Coordinator with a strong track record in delivering exceptional projects on time and on budget.

Role duties:

To support the Customer Service Manager in managing all customer related issues through to resolution, by managing the administration of the department to ensure it operates efficiently and effectively.

Ensure all calls received into the department are answered professionally and courteously, and issues logged appropriately.
Communicate with the Customer Service Manager to ensure all defects are dealt with by the appropriate personnel.
Maintain the relevant Customer Service log/monitor.
Provide administrative support for the Department, such as handling and responding to all customer correspondence, collate site/sales paperwork, filing etc.
Liaise with Buying Department - order materials as and when required.
Coordinate schedule of work for the maintenance team.
Liaise with tradesman and other sub-contractors to ensure works are carried out.
Carry out post-completion courtesy calls to customers.
Support the department to ensure any issues that arise post-exchange are effectively and efficiently dealt with.
Update weekly reports and distribute to relevant personnel.
Carry out other appropriate ad hoc duties as and when required.To be successful in the role you will possess the following skills and attributes:

Educated to GCSE Standard (or equivalent) including English and Maths
Have excellent communication and problem solving skills
Good verbal and written and communication skills
Ability to multi-task
Good time management
Good level of computer literacy, including Microsoft Office
Excellent telephone manner
Good negotiation skillsApplications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

Linsco are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

Linsco are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

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