Customer Service Consultant

30 Aug 2019
27 Sep 2019
Contract Type
Part Time
Are you great with people, helpful and enthusiastic?

As a Customer Services consultant at HMRC you'll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.

You'll seek to resolve customer queries at the first point of contact where possible, and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

You'll get real responsibility and opportunities to develop your career. No experience is necessary as full training will be given. You'll join a friendly and welcoming team, and receive plenty of support to help you reach your potential.

Working Patterns: Our customer service centres are open 7 days a week 8am to 10pm and we provide customer support during these hours. We are currently looking for people to cover our Evening work.

Are you who we're looking for?

You'll need to be able to demonstrate:

• great communication skills - both written and verbal

• dedication to providing a brilliant service for our customers

• ability to handle both enjoyable and fast-paced conversations

• ability to provide information, quickly and clearly

• can-do attitude and a real passion for supporting people

• a proficiency in maths and the ability to deal with basic calculations

We're striving to be the best customer service organisation in the UK and we need fantastic people like you to help us achieve this