Contract Support
- Recruiter
- Anonymous
- Location
- Leeds
- Salary
- pension, holidays, promotion
- Posted
- 30 Aug 2019
- Closes
- 27 Sep 2019
- Sectors
- Education & Teaching, Support
- Contract Type
- Temporary
- Hours
- Full Time
Helpdesk Administrator
GBP22,000
Central Leeds
Temp to perm
My client is looking for a Helpdesk Administrator in central Leeds team managing the alarm provision across a large contract. Based out of the Leeds office, you will be working with a large nationwide client with sites across the UK - the customer is a high-profile retail client and so a high level of service is required for this role.
The role is immedite and the client need someone who can start quickly which is why the role is temp to perm.
In the role of Helpdesk Administrator, you will work as part of a wider team taking incoming calls from customers and manage the planned and reactive maintenance for all alarm related issues, including maintenance and calls on pani alarms, fire alarms and security alarms across the contract. You will be providing all back-office administration in support of the contract.
Duties include:
Taking calls from customers and booking in engineers to breakdowns
Raising Purchase Orders
Invoicing
Managing the company's CAFM system
Processing Engineer's timesheets and invoices
Managing orders with subcontractors and suppliers
Running reports and metrics
Pulling together info for management meetings
Analysing performance data
Tender documentation and project work
Maintaining SQHE documentation
Assisting the Account Manager and Helpdesk Manager with any other associated paperwork
The hiring company are passionate about growing talent in-house and so if you have ambitions to progress within a business this a great place to start. Opportunities for further training and promotion are regular here as the business has a robust and steady growth.
The ideal candidate:
The client is looking for someone who possessed the following skills and experience:
Previous experience in a helpdesk or administration role
Advantageous to have previous experience in the alarm sector
Polite telephone manner
High standard of written English
Excellent communication skills
Personable and polite
Good prioritisation skills
Works well under pressure
Previous experience working in an FM is desirable
GBP22,000
Central Leeds
Temp to perm
My client is looking for a Helpdesk Administrator in central Leeds team managing the alarm provision across a large contract. Based out of the Leeds office, you will be working with a large nationwide client with sites across the UK - the customer is a high-profile retail client and so a high level of service is required for this role.
The role is immedite and the client need someone who can start quickly which is why the role is temp to perm.
In the role of Helpdesk Administrator, you will work as part of a wider team taking incoming calls from customers and manage the planned and reactive maintenance for all alarm related issues, including maintenance and calls on pani alarms, fire alarms and security alarms across the contract. You will be providing all back-office administration in support of the contract.
Duties include:
Taking calls from customers and booking in engineers to breakdowns
Raising Purchase Orders
Invoicing
Managing the company's CAFM system
Processing Engineer's timesheets and invoices
Managing orders with subcontractors and suppliers
Running reports and metrics
Pulling together info for management meetings
Analysing performance data
Tender documentation and project work
Maintaining SQHE documentation
Assisting the Account Manager and Helpdesk Manager with any other associated paperwork
The hiring company are passionate about growing talent in-house and so if you have ambitions to progress within a business this a great place to start. Opportunities for further training and promotion are regular here as the business has a robust and steady growth.
The ideal candidate:
The client is looking for someone who possessed the following skills and experience:
Previous experience in a helpdesk or administration role
Advantageous to have previous experience in the alarm sector
Polite telephone manner
High standard of written English
Excellent communication skills
Personable and polite
Good prioritisation skills
Works well under pressure
Previous experience working in an FM is desirable