Debt Recovery & Prosecutions Administrator

Debt Recovery & Prosecutions Administrator

Salary: £18,661

Type: Full Time (6 month contract)

Start Date: asap

To assist the Debt Recovery & Prosecutions Supervisor with the completion of a variety of Prosecution and Debt Recovery related administrative tasks to ensure that KPI’s and Client SLA’s are met.

• Preparation of court documentation including photocopying and scanning of witness statements
• Serving of court documentation to Defendants, Courts and Prosecutors
• Open incoming mail associated with Prosecution cases
• Input of court results to Prosecutions Databases
• Investigation of cases within our Debt Recovery process with use of a Tracing Tool
• Inbound and outbound telephone calls to Defendants in relation to Debt Recovery investigation and process payments over the telephone where required 
• Investigation of false claims using a Tracing Tool and provide intelligence to Clients where necessary
• Input of payments to various databases 
• Archiving of court documentation
• Input of data to prosecution databases
• Assist other departments with case queries via email or face to face
• Discuss payment plan options with those passengers who find themselves in a financially difficult situation
• Adhere to Company policies, guidelines and standards in accordance with the Company Handbook, Code of Conduct and Employee Standards
• Attend training session and meetings where required
• Completion of any other administrative duties associated with the job role