IT Support Technician

IT Support Technician
Oxford
£22,000 - £28,000 + Excellent Benefits

Are you an IT professional looking to make a difference? 

Our client is renowned for providing inspirational education and care to children and young people, resulting in life-changing experiences and countless stories of success. They strive to change young, vulnerable lives every day – and as an IT Support Technician, you’ll have the chance to help.

This is a new and exciting opportunity for you to put your stamp on it. You’ll maintain the systems that make our client’s team’s work possible. With your help, their professionals can support children and young people with special educational needs.

The role
Within this role you’ll support the systems used in our client’s offices, schools and children’s homes. They include in-house computer systems; wireless infrastructure; switches; routers; desktops; and relevant peripherals. You’ll install all equipment and keep it well maintained, and when problems arise will be there to troubleshoot and diagnose. You’ll also support our client’s state of the art datacenter and maintain connectivity, and with the help of their dedicated support team, keep everything up and running across the Group.

You’ll take responsibility for managing and maintaining support calls and will visit different schools and homes each day to provide proactive support.  Your daily site visits will be based on a geographical proximity but you will also have the opportunity to travel to other sites around the group, as well as supporting them remotely where possible. 

About you
Our client’s ideal candidate will have experience of working within a similar IT support role, with strong knowledge and experience of Microsoft operating systems and Office, iPad support, preferably in an Education environment, Network and PC hardware, Logging, reporting and monitoring procedures and Hardware and software. 

You will have the opportunity to develop your skills and knowledge in a virtual environment, knowledge of VMware would be an advantage, however our client is willing to train you in this area. You will also be exposed to a group wide MPLS network, which you will help to support.

Our client is welcoming applications from candidates with the ability to install, configure, test, maintain and troubleshoot the above technology. However, this role calls for more than technical ability. They’re looking for motivation, discipline and a natural gift for teamwork. It is also essential you have five GCSEs or equivalent. 

Benefits

• Competitive salary
• Contributory pension
• Comprehensive induction and ongoing training
• 35 days holiday (including bank holidays)
• Group staff benefits, such as a Medicash Health Plan/Employee Assistance
• Cycle to Work Scheme
• DBS Enhanced checks and covers the costs for all new employees

Our client is committed to safeguarding and promoting the welfare of their young people. This post is subject to an enhanced DBS check. They are an equal opportunities employer welcoming applications from all sections of the community.