Sheltered Housing Officer

Sheltered Housing Officer
Peasedown St John
£18,823 per annum

37 hours per week, permanent 
Happy to talk flexible working

Can you deliver exceptional face-to-face customer experiences?

Do you easily build effective relationships with a wide range of people including customers and colleagues, with an ability to influence and negotiate?

Are you comfortable with dealing with challenging conversations, remaining confident and firm, whilst being respectful and considerate?

Do you have the skills to really listen to and recognise what it is that our customers really want and be committed to achieving the best possible outcome?

If your answer to these questions is yes, we have an exciting new job opportunity that could be for you.

Background

At Curo we are about providing people with homes and much more.  We are one of the largest landlords in the South West and ranked in the top 50 of The Sunday Times Top 100 Best Not-for-Profit Organisations to work for in the whole of the UK.  We care about our colleagues and this is evident in their sense of pride and the tireless work they do to support our customers.

With around 13,000 properties in the south west, the majority in Bath, we are about much more than just somewhere to live.  Our experience extends to supporting vulnerable people with thoughtful and effective additional services and improving our homes and estates, as well as building new places for people to live.

What you'll be doing

You’ll deliver customer focused support and carry out housing management duties such as alarm and fire testing.  You’ll be assisting customers to sustain their tenancy, maximise their income, reduce debt, increase wellbeing and live connected and safe lives as part of a community.

More about you

If you have great people skills and enjoy working with people on a one to one basis we’d love to hear from you.  

At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same!

This role will involve travel throughout BANES so a driving license and access to transport is essential.

We will need to take up an enhanced Disclosure and Barring Check for this role which we will do for you when you start.

When and where you'll be doing it 

You will be able to work flexibly, Monday to Friday, based on our customers’ needs.

You’ll be based in the Peasedown st John Office

What will you get in return?

We think you’ll have a job that makes you feel good about what you’re doing – you will make a difference to our customers’ lives every day. 

You’ll get:

• A day’s leave on your birthday
• 26 days annual leave per year (plus bank holidays) rising to 29 after 3 years’ service 
• Opportunity to earn performance related pay
• Company Pension contribution of up to 10%
• Flexible Benefits including health care, gym membership, buying holiday  

Here at Curo we are about getting the right candidate for the right role, however we recognise that as an organisation we are underrepresented in certain areas. Therefore we operate the disability confident scheme to encourage disabled applicants and we welcome applications from candidates who are BAME or LGBTQ+.  We also welcome applications from Curo customers.  If you need support to assist you to make an application or attend an interview, then please contact our HR team on 01225 366000, we would be happy to help.