Order Processor

2 days left

27 Aug 2019
24 Sep 2019
Contract Type
Full Time
Order Processing Agent

Are you looking for a role in order processing with full training provided?

We have competitive pay rates and set shift patterns, in a clean and professional environment. You'll get weekly pay, scheduled shifts, paid holiday and training. Do you have a proactive and professional approach to your work? If yes, please apply today!


Weekly pay

Ongoing contract

Shift 09:00am - 1700pm Monday to Thursday / 08:00am - 1600pm Friday

Accrue paid holidays

Parking and bike storage

Based in Telford with excellent link to public transport

Access to benefits scheme which includes 100's of high street discounts and much more!


To assist with the allocation of work out to the team when necessary

To ensure all customer orders are processed with the agreed Service Level Agreement (SLA)

To liaise by telephone with customers and Sales Engineers at time of order process if any issues are identified with the order.

To handle customer complaints or escalations efficiently until resolution

To record all activities relating to the customer's order in the Warehouse management system (SAP)

To manage orders being held in line within SLAs

Manage Accounts 'Open Order Book', escalating where appropriate

Responsibility to promote company products and services that will complement the Customer's enquiry, and add to customer's order where appropriate.

Use CRM tool (Salesforce bFO) to raise delivery concerns to chase delivery dates if a customer or Sales Engineer request and to log all relevant customer information relating to each order.

Responsibility to view the call traffic display information "wall board" to ensure that every effort is made to answer incoming customer calls in the shortest possible time frame. Ensure "not ready time" is minimal to achieve Service Level Agreements.

To work closely with our 'Tailored Care' team Account Managers to proactively manage key customer accounts.

Provide a "back-up" or support service to the 'Tailored Care' team to ensure we provide an exceptional end to end service to our key accounts when required.


General office and Customer service experience

Must have computer proficiency with applications such as MS office, outlook, SAP experience is desirable and excellent keyboard skills

Good communication skills

Attention to detail

Excellent attendance levels and attitude

Team orientated

The ability to work on own initiative

Apply today and our team will contact you within 24hours