Train Dispatcher

Train Dispatcher
Ontrak Recruitment & Training are seeking proactive candidates who express enthusiasm in improving our rail clients passengers' experience within a train dispatcher role.
This fantastic opportunity will not only benefit your pocket as our rates of pay are competitive, but will also kick start your career within a professional, customer service position within the rail industry.
What makes working for Ontrak so good?

• We offer full train dispatch training for this role.
• We actually pay for your train dispatch training, and not only that we pay you whilst you're on training!
• You will get to know the Ontrak Team and you will have a dedicated member of our staff to work closely with you throughout your career with us.

Train dispatcher responsibilities will include the following:

• The safe and timely dispatch of trains
• Managing difficult situations
• Adhering to the rule book at all times
• Remaining present on the platform for the whole of your shift
• Ensuring health and safety is adhered to
• Being familiar with local instructions, the dispatch plan, general memos and notices for each station you are passed out at
• Making station announcements
• You must report and log on the internal database all cancellations, alterations and delays to train departure times
• Being vigilant and visible to all customers and other members of staff
• Comply with all safety requirements as defined, ensuring personal safety and that of others at all times

Are you the right candidate for the job?

• Do you have previous customer service experience?
• You will need to pass a Drugs and Alcohol Medical for this position
• You will need to pass an eyesight and hearing test in accordance with required regulations for this position
• Good communication and presentation skills
• Are you over the age of 18?
• Are you comfortable working alone?
• Do you have the flexibility to work different shift times ? Please note the railways operate seven days a week inclusive of weekends, 365 days a year.
• You must be available to start immediately as these are temporary positions

Please note you must be able to get to your location of work for a 05:00 start, the latest finish could be 00:30. Please note shifts can be either 8 or 12 hours.