Aftersales Executive

The Recruitment Solution have a superb opportunity for an experienced Aftersales Advisor to join one of our clients Service Centres based in the Cambridgeshire Area. This role requires someone who understands and truly embraces customer service excellence and who will apply their knowledge effectively and consistently.

Our clients are a privately owned business that has grown by delivering both a personal and professional service. They have a network of six brands including Commercial Vehicle retailers, spanning across six counties. They have also increased their portfolio in the past couple of years and opened to motorcycle stores.

Aftersales Advisor Duties
*Managing the flow of information between the Workshop Team, your colleagues within the wider Aftersales Team and the customer
*Accurately qualifying and documenting the customer's needs and requirements
*Confirming information such as the customer's contact details and payment method
*Calculating workshop capacity using a bespoke system
*Managing the allocation and administration of courtesy service vehicles
*Ensuring that customers fully understand the work that has been carried out
*Proactively addressing any issues

Aftersales Duties Requirements
*Main Dealer experience is a distinct advantage
*Previous/Current customer facing experience
*Ability to work within a target driven environment
*Excellent communications skills
*Team player
*A full UK driving licence is required, due to the need to manoeuvre customers' and company vehicles in the course of your role.

In return you will be offered:
*Leadership Development programmes
*Lifestyle benefits scheme
*Company car scheme
*Life Insurance

To find out more or to apply for this vacancy you can email (url removed) quoting Aftersales Manager or call the office on (phone number removed). Alternatively why not message or WhatsApp Andy Clark on (phone number removed).

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