1st Line IT Support Advisor

Expiring today

Cornwall Insight Limited
Norwich, Norfolk
£Competitive Plus Benefits
22 Aug 2019
19 Sep 2019
Contract Type
Full Time

1st Line IT Support Advisor 
Norwich, Norfolk
£Competitive Plus Benefits (see below)

Established in 2005, Cornwall Insight provides research, insight and intelligence on the UK energy market. We now have over 250 customers and are regarded as the market leader in our area. 

Our services are valued by a wide range of businesses and our original research has been cited in the national press and is regularly referenced by front bench politicians.  

We are now looking for a 1st Line IT Support Advisor to join us and support office and remote staff IT requests.

Reporting to, and working closely with, the IT Manager, you will:

- Provide technical support when requested and deploy new equipment
- Liaise with our outsourced support company, escalating issues to them if needed
- Plan projects
- Maintain and support all company computers, telephones and printers
- Document support queries in the helpdesk system


To join us as a 1st Line IT Support Advisor, you will need: 

- At least six months’ experience in a similar IT role 
- A relevant IT qualification, such as a CompTIA or Microsoft Certification 
- A good understanding of standard business software 
- An understanding or exposure to PC hardware
- Knowledge of asset management 
- A friendly and patient telephone manner 
- A commitment to providing a high-quality, customer focused service

We’d like to hear from you if you’ve worked as a Service Desk Technician, IT Support Technician, Technical Support Advisor, 1st Line Support Technician, Helpdesk Technician, IT Support Analyst or IT Helpdesk Analyst. 

What are the benefits? 

- Life assurance (4x base salary) 
- Private Health Insurance (after qualifying period) 
- Contributory pension scheme 
- Discretionary bonus scheme (after qualifying period)
- Access to a benefits portal 
- Family friendly policies
- 25 days’ holiday plus Bank Holidays
- Support the day-to-day running of a successful business

Webrecruit and Cornwall Insight are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

So, if you’re seeking your next step as a 1st Line IT Support Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Working hours: 37.5 hours per week, Monday – Friday

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