Customer Service Advisors (Enquiry Centre)

L2 2BW, Liverpool
22 Aug 2019
19 Sep 2019
Contract Type
Full Time

Our client is currently looking for ambitious Customer Service Advisors who will join their energetic Enquiry Centre Team. Based in the heart of Liverpool City Centre they are a well-established pension’s provider with over 1.5 million customers across the UK. They pride ourselves on giving the very best customer service to all their customers and we’re now hiring!

They’re a Call Centre with a difference! They provide first class service to clients who call the Enquiry Centre to discuss their pension. This could be anything from a simple change to a client starting their retirement. You’ll act as the first point of contact for all inbound calls and handle each call in a professional and courteous manner.

Full training will be provided and they’ll teach you everything you’ll need to know about our pensions so you’ll be able to handle every call confidently and provide exceptional customer service.

There are no sales targets involved but you will have realistic key performance indicators to meet. Their working hours are on a rotational basis and you’ll be expected to work Monday to Friday, between 8am – 6pm (8am-4pm, 9am-5pm, 10am-6pm)

You’ll be joining a highly engaged and vibrant team who are passionate about delivering excellent Customer Service. The team like to have fun, work hard and support each other in achieving success.

In return for your commitment and hard work, they offer a generous and competitive benefits package that includes;

•             24.5 days holiday (increasing to 27.5 days holiday after 12 months service, 30 days holiday after 10 years’ service) + Bank Holidays

•             Buy up to 3 additional days annual leave

•             Salary increase to £17,750p/a once probation has been passed

•             Performance related bonus

•             Eye Care Vouchers

•             Life Assurance

•             Childcare Vouchers

•             Discount- 7.5% off major retailers

•             Annual Dividend

•             Season Ticket Advance Payment

•             Pension Scheme- matching up to 10% contribution

Do you have GCSE (or equivalent) in Maths and English? Are you passionate about providing excellent customer service? Are you a team player who’s looking to join an enthusiastic Enquiry Centre? If you’ve answered yes to all 3 then please apply! We look forward to meeting you!

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.