Operations Manager - Plymouth

Salary of Between GBP38,000-GBP40,000 de
17 Aug 2019
14 Sep 2019
Contract Type
Full Time
As a business, Hermes is shaped by our four values of Do the right thing, Dare to be different, Strive for more and Be Customer Obsessed. We run our business by these values and they are reflected in all of our roles, see below how you will embody them as Operations Manager at our Plymouth site.

This role is almost unique in our business as our Plymouth site is one of only two sub-contracted sites in our nationwide Depot Network. Plymouth is not staffed by contracted Hermes employees, so for this role you must be have experience within the Parcels/Distribution industry but also experience of account managing a third party and building strong working relationships.

As the main Hermes point of contact for out third-party contractor you will resolve operational day to day issues as well as making a call on whether issues need to be escalated to the wider Hermes business.

Whilst you will not be responsible for the training or management of staff onsite in Plymouth you will work side by side with site management to ensure that staffing levels are where they need to be to ensure effective service delivery and you will manage business reports for Hermes so that we can monitor and track performance from our third-party contractor.

This is an usual role in that you must have operational experience so that you can pin-point and resolve operational issues whilst have the ability to manage and build relationships, as you will be a brand ambassador for Hermes not just to the management staff but also the front line staff of our contractor.

This position is ideal for someone who wants to make a difference and be responsible for positive change. Improved and more efficient ways of working are encouraged. This is a great time to be joining us, we've grown year on year and we have plans in place for future growth which give you the opportunity to grow with us.

Our Operations Manager job is for someone who understands how to motivate staff and is able to efficiently prioritise pressing needs, where there isn't an obvious solution. Lateral and original thinking would be a benefit as would logistics experience but we are open to experience gained in other related fields. You must be able to work collaboratively and take the lead on projects amongst your peers.

We understand that this isn't an easy job, it's a lot of responsibility but should you believe you have the experience we want to hear from you. We can offer you a Really Competitive Salary, Bonus, Company Car, 34 Days annual leave (including Bank Holidays)

We will contribute 3% into your pension, give you peace of mind through life assurance and also provide income protection cover. On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want a discount with a retailer, insurance for your new gadget, or a cash back health care scheme that can include an online GP service, we're sure we've got something for you

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