Credit Controller
- Recruiter
- Anonymous
- Location
- Watford
- Salary
- Competitive
- Posted
- 15 Aug 2019
- Closes
- 12 Sep 2019
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Credit Controller
What does the job entail?
The purpose of the Credit Controller is to work in a target driven environment to ensure collection of monies owed by communicating with customers by telephone and in writing, as well as maintaining a portfolio of customers within acceptable debt levels according to risk.
DUTIES & RESPONSIBILITIES
* Managing the invoice queries for your portfolio, liaising with internal and external stakeholders to ensure a speedy resolution
* Meet or exceed aging, call and DSO targets
* Regular and proactive contact by telephone, letter, and e-mail
* Use Excel daily to generate statements and reports
* Drive relationships with internal and external stakeholders
* Analyse and prepare data for regular conference calls and the occasional customer meeting
* Prepare for and present to senior management at weekly debt meetings
* Work with our Technical Leads on reconciling complex customer accounts
* Any other duties as defined by management
SKILLS & EXPERIENCE
* Previous experience working in a credit control position
* Telephone and letter collection strategies
* Previous experience working with difficult situations on the telephone
* Customer Focused
* A high degree of numeracy and literacy
* Be able to prioritise workload efficiently
* Ability to communicate effectively both internally and externally
* Team player
* Can do and proactive attitude
* Excellent knowledge of Microsoft Word, Microsoft Excel (including VLOOKUP's)
* Knowledge of either the gas or electricity industry desirable but not essential
* Equal Opportunities:
* Able to demonstrate commitment to equal opportunities through their previous work experiences
What does the job entail?
The purpose of the Credit Controller is to work in a target driven environment to ensure collection of monies owed by communicating with customers by telephone and in writing, as well as maintaining a portfolio of customers within acceptable debt levels according to risk.
DUTIES & RESPONSIBILITIES
* Managing the invoice queries for your portfolio, liaising with internal and external stakeholders to ensure a speedy resolution
* Meet or exceed aging, call and DSO targets
* Regular and proactive contact by telephone, letter, and e-mail
* Use Excel daily to generate statements and reports
* Drive relationships with internal and external stakeholders
* Analyse and prepare data for regular conference calls and the occasional customer meeting
* Prepare for and present to senior management at weekly debt meetings
* Work with our Technical Leads on reconciling complex customer accounts
* Any other duties as defined by management
SKILLS & EXPERIENCE
* Previous experience working in a credit control position
* Telephone and letter collection strategies
* Previous experience working with difficult situations on the telephone
* Customer Focused
* A high degree of numeracy and literacy
* Be able to prioritise workload efficiently
* Ability to communicate effectively both internally and externally
* Team player
* Can do and proactive attitude
* Excellent knowledge of Microsoft Word, Microsoft Excel (including VLOOKUP's)
* Knowledge of either the gas or electricity industry desirable but not essential
* Equal Opportunities:
* Able to demonstrate commitment to equal opportunities through their previous work experiences