Order / Distribution Administrator

The Vale of Glamorgan (Bro Morgannwg)
17000.00 - 19000.00 GBP Annual + Excellent benefits
15 Aug 2019
12 Sep 2019
Contract Type
Full Time
Our successful manufacturing client in Caerphilly are looking to recruit an experienced Order / Distribution Administrator to join their busy team.

In this fast paced role, you will liaise with customers, transport companies, manufacturing and internal colleagues in regards to failed deliveries within operations.

The successful candidate must provide an efficient, smooth resolution on any issues that arise from a failed delivery, whilst managing the customer's expectations.

A positive, calm and professional approach is required, and the ideal candidate will be customer service focused, methodical and logical with a keen attention to detail.

Key Responsibilities:

Manage the late delivery reports daily, liaising with the relevant internal colleagues to provide a quick resolution and keeping the customers up to date with revised delivery dates
React to and resolve daily transport manifest discrepancies by liaising with transport companies and keeping the customers up to date with the latest information
Maintain and update transport claims, ensuring all parties are informed accordingly
Accurately monitor and analyse returns and refused deliveries on a monthly basis, providing statistics back to the commercial order team manager
Maintain effective communication with customers at all times, ensuring customer satisfaction and complaint resolution on a first-call basis
Ensure excellent customer service is delivered at all levels - on the phone and by emailCandidates must have:

Excellent telephone manner and customer communication skills
Analytical thinking and problem solving skills
Excellent communication and ability to manage customer and supplier relationships
Influencing and negotiation skills
Strong organisation, planning
Motivation to deliver a first class service to customers and colleaguesThe company offer a competitive salary plus good benefits package, and an excellent working environment. You will also have the opportunity to develop a long-term career in a highly respected company