Credit Hire - Multi Track Handler

Multi-Track Fee Earner - Complex Credit Hire

Are you a fast-track credit hire handler ready to handle multi-track cases? Have you assisted on multi-track cases and now ready to handle your own caseload? Are you a multi-track credit hire handler looking to work on complex, quality files? If yes, then Keoghs would like to talk to you!

Our Complex Credit Hire unit, based within our Motor division is looking to recruit a multi-track fee earner to deal with Delegated & non-delegated authority multi-track cases up to GBP100K in value, average values will be between GBP25K - GBP50K. You will set your own case strategy and deal with complex issues such as indemnity, foreign vehicles or cases of a high profile nature. Occasionally, the MT FE will be asked to assist a Lead Fee Earner on cases up to a value of GBP250K in order to aid their own personal and professional development. Some cases may include an element of Personal Injury.

KEY ACCOUNTABILITIES

The role will involve dealing with a caseload of DA & NDA credit hire files under the supervision of a Technical Supervisor. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA / Credit Hire claims through to conclusion is necessary.

ESSENTIAL SKILLS AND ATTRIBUTES

• Experience of litigation and handling Credit Hire files is essential with evidence of managing own case load and/or assisting on high value cases.
• Education - to a good standard
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisions
• Ability to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Ability to work in a target driven environment

WHAT YOU CAN EXPECT FROM US:

• A competency framework which guides you through aspects of your work. Once completed you are signed off to work on tasks on your own and aid your further progression
• Good, quality work with an emphasis on good results working for the top UK insurers
• A supportive environment where you will be offered guidance and advice from a technical supervisor and your team leader to ensure professional progression and personal / operational support
• You will find that your colleagues are down-to-earth and make for good team mates
• A sharing environment of knowledge and expertise
• We are a diverse team and an equal opportunity employer; for example, 66% of women are in a senior position within our firm

SALARY & BENEFITS:

• Salary discussed upon application
• 35 hours per week Monday - Friday
• Annual leave plus bank holidays and the option to buy additional holidays
• Healthcare Cash Plan
• Death in Service - after 1 year
• Employer Pension Contribution
• Cycle to work scheme
• Tech scheme
• Season ticket loan
• Car parking scheme
• Gym flex
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at retail outlets

Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

• We listen, are down to earth and supportive
• We work together towards a common goal
• We're friendly with a can do attitude
• We care about our clients
• We evolve

Keoghs is a Disability Confident employer and we endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability please contact Keoghs reception and ask to be speak to Recruitment.

We'd like to take this opportunity to thank you for interest in this position and in our organisation

Strictly no agencies please