Service Assistant - Mobility Aids

Customer Service Assistant - Mobility Aids Service
Location: Eastleigh
20 hours per week (days and hours negotiable)
Contract type: Permanent
Salary: GBP 17,137 (pro rata)

Could you be the first point of contact for our Mobility Aids Service?

We're looking for a Customer Service Assistant who will be responsible for the administration and operational duties within the Eastleigh area of the Mobility Aids Service. This service provides a range of standard temporary loan wheelchairs to people who need them within the area.

As a Customer Service Assistant, you will provide outstanding customer service when interacting with service users in person, on the phone, and online. You will also be involved in various administration duties in relation to the service including the telephone "Assistance Programme".

*Please note, this role is part time, the days and hours day are negotiable and will be agreed at interview.

Say hello to the team

The British Red Cross Mobility Aids Service (MAS) offers the hire of wheelchairs and other mobility items to any individual on a short-term basis. Our aim is to ensure that during a period of personal crisis everyone can access an item of equipment they may need, no matter whoever or wherever they are.

This role might be for you if...

• You're computer confident. You know your way around Microsoft Office and can work with an online stock management system.
• You're a 'people person', you're able to offer sensitive and empathetic support to customers who may be emotionally vulnerable or distressed.
• You're cool, calm, and collected. You can produce great quality work whilst prioritising tasks and manage your workload under pressure

Closing date for applications is (23:59hrs), Wednesday the 28th of August 2019.
Interviews will take place from week commencing 2nd of September 2019.

We offer a wide range of staff benefits, these include:

• 36 days holiday (including Bank Holidays)
• Option to buy an extra annual leave
• Up to 6% contributory pension
• Flexible working policy

A little bit more about us...

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination.
Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

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Connecting human kindness with human crisis