Head of Facilities

Includes GBP500pm car allowance
15 Aug 2019
12 Sep 2019
Contract Type
Full Time
The Company

A fast paced, successful business who have seen exceptional growth following a management buyout in the last four years. They have successfully acquired a number of businesses growing their market share considerably and have created a brand-new role, Head of Facilities, to manage the national portfolio of properties within the business.

The Role

To design and deliver a facilities management strategy that ensures high quality, cost effective professional service across all business sites. This will include leadership of a small team and oversight outsourced facilities management provider/third party suppliers to ensure all sites remain secure, effective and fit for purpose, and that contractual compliance is achieved on behalf of the business.

Strategic Delivery

* Design and drive forward a facilities management strategy, policies, procedures and systems.

* Engage with the key stakeholders in the business to develop and manage forward maintenance program and facilities improvement projects.

* Contribute to the annual planning cycles with teams across the business.

Service Delivery

* Manage the quality and compliance of facility management services across the business.

* Act as key point of contact for sites for the escalation of facilities management service failures, identifying and implementing cost effective solutions that assure business continuity.

* Oversee the work of outsourced facilities management suppliers to ensure compliance liaising with the Health and Safety Manager.

* Select and proactively manage third party service providers, monitoring and regularly reviewing.

* Build collaborative relationships with internal stakeholders focusing on developing and embedding a culture of pride, value and "ownership" of business facilities and assets.

* Build an education, communication and engagement plan for end users, business units and functional teams.

* Build and maintain positive relationships with key suppliers.

* Be fully conversant with and act as subject matter expert on the statutory requirements of relevant legislation applicable to facilities management.

People Management

* Develop and manage a small facilities management team.

* Manage the attendance, conduct and performance of staff.

* Promote and drive engagement within the team.

About You

* You'll need energy, enthusiasm and a passion to make a difference.

* Excellent communication skills, able to influence internal and external stakeholders.

* Excellent organisational skills with the ability to prioritise workload and work to deadlines.

* Able to produce consistently accurate work with a high level of attention to detail.

* Able to interpret financial and performance data in order to draw conclusions, identify opportunities for improvement and recommend solutions. Understanding of budgeting, financial planning and business case production.

* Self-motivated, with the ability to appropriately question and challenge the accepted norm in order to drive continuous process improvement.

* IT Literate - proficient in the use of MS Office including intermediate MS PowerPoint, and Excel skills.

Required Experience/Qualifications

* Typically we would estimate that it would take approximately 3-5 years' experience in a similar role with experience of multi-site facilities management including outsources supplier management to acquire these skills.

* Member of BIFM (British Institute of Facilities Management) or equivalent.

* Educated to Degree Level or equivalent

* Health & Safety Qualification or commitment to work towards

* Flexible, willing and to respond to the needs of 24 hour operation in terms of working hours and provide support nationally on occasion as required by the business

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