Customer Support/Account Manager/Helpdesk Consultant (Legal/Conveyanci

• Customer Service/Account Manager/Helpdesk Growing Legal Software Company
• Training and on-going Development - Career Development opportunity with Team Lead and Management scope
• GBP20,000-GBP30,000 salary depending on experience
• Waterloo London

Our client a global leader in the provision of Conveyancing Support Solutions is currently looking for a Helpdesk Support Consultant/Customer Success Manager.

The position will ideally suit candidates with a background in one of the following: Conveyancing, Legal, Paralegal, Property, Helpdesk Support, Claims, Customer Services.

Responsibilities:

• Ensuring all queries and complaints received in a timely fashion and within agreed SLA's.
• Provide a first point of contact for resolution of routine internal/external queries relating to plans, addresses, appointment dates etc. as received from clients and other departments.
• Accurately maintain comprehensive records for all queries and complaints handled by the Customer Services Team.
• Assisting with the production of informative data as required by the Account Management and Customer Service Manager
• Make recommendations where needed for process changes and training needs (individual & team) to ensure future service improvements
• Monitor and expedite orders for new clients as needed (utilising the Daily Case Status Reports)
• Generate and complete reports for existing clients
• Provide support and work closely with the Account Managers

Competencies:

• Conveyancing or legal experience or Helpdesk or Customer Services or Claims
• Great team player, a passion and desire to make a difference
• Polite, articulate telephone manner
• Excellent communication skills
• Willingness to learn and constantly develop technical skills
• Flexible attitude around learning new software and implementing changes within the process
• Problem solving, analytical and diagnostic skills