Customer Support/Account Manager/Helpdesk Consultant (Legal/Conveyanci

MLR Associates
20000.00 - 30000.00 GBP Annual
15 Aug 2019
22 Aug 2019
Contract Type
Full Time
  • Customer Service/Account Manager/Helpdesk Growing Legal Software Company
  • Training and on-going Development - Career Development opportunity with Team Lead and Management scope
  • GBP20,000-GBP30,000 salary depending on experience
  • Waterloo London

Our client a global leader in the provision of Conveyancing Support Solutions is currently looking for a Helpdesk Support Consultant/Customer Success Manager.

The position will ideally suit candidates with a background in one of the following: Conveyancing, Legal, Paralegal, Property, Helpdesk Support, Claims, Customer Services.


  • Ensuring all queries and complaints received in a timely fashion and within agreed SLA's.
  • Provide a first point of contact for resolution of routine internal/external queries relating to plans, addresses, appointment dates etc. as received from clients and other departments.
  • Accurately maintain comprehensive records for all queries and complaints handled by the Customer Services Team.
  • Assisting with the production of informative data as required by the Account Management and Customer Service Manager
  • Make recommendations where needed for process changes and training needs (individual & team) to ensure future service improvements
  • Monitor and expedite orders for new clients as needed (utilising the Daily Case Status Reports)
  • Generate and complete reports for existing clients
  • Provide support and work closely with the Account Managers


  • Conveyancing or legal experience or Helpdesk or Customer Services or Claims
  • Great team player, a passion and desire to make a difference
  • Polite, articulate telephone manner
  • Excellent communication skills
  • Willingness to learn and constantly develop technical skills
  • Flexible attitude around learning new software and implementing changes within the process
  • Problem solving, analytical and diagnostic skills