Relocation Consultant

15 Aug 2019
12 Sep 2019
Human Resources
Contract Type
Full Time
Relocation Consultant
Permanent/Full Time
London, Wembley
BPS World are currently recruiting for a Relocation Consultant to join an large multinational international, based near Wembley.
The Relocation Consultant will be responsible for consulting and administering all components of UK inbound and International relocations for our clients' customers. This position acts as a main point of coordination with relocating employees for all related activity, including Home finding in the UK and Internationally; policy administration; expense reimbursement.
Relocation Consultant Responsibilities
* Manage caseload to ensure follow up with customers, including VIP caseload.
* Gain knowledge of the specific client policies and service requirements, ensure operational KPIs are met and accurate billing against agreed fee schedule.
* Represent company at client review meetings or sales presentations as required.
* Training and mentoring of other team members as required.
* Develop, maintain and build working relationship with transferring employee
* Carry out the pre-assignment briefing and client policy review with transferring employee
* Provide continuing advice and support to both client and relocating employee,
* Management of relocating employee expectations regarding the housing market in London and across the UK
* Negotiate the tenancy agreement on behalf of the relocating employee, including break clauses, RPI and special clauses
* Prepare weekly status reports
* Evaluating operational efficiency and recommending process improvements as required
* Coordinate/manage the activities of third party suppliers
Skills and Requirements
* Must have at least 1-2 years' relevant experience in a similar function.
* Excellent computer skill, MS office, Outlook, etc.
* A good understanding of UK property law
* Prior customer service experience
* Good telephone manner
If this sounds like a role that is in-line with your career aspirations, please click apply or contact Peter Harding at BPS World for further details