Customer Service Administrator - Mon - Fri 08:00 - 17:00

Recruiter
Anonymous
Location
London
Salary
Competitive
Posted
15 Aug 2019
Closes
12 Sep 2019
Contract Type
Contract
Hours
Full Time
Overall Purpose:
To promptly answer incoming calls with a high level of customer service, allocating and rescheduling engineers as necessary. Also, to be productive by maintaining a good level of incoming and outgoing calls.
Key Responsibilities:
* To promptly answer incoming calls in an enthusiastic, courteous and efficient manner.
* To book or reschedule appointments by way of allocating the correct engineer.
* Resolve queries where possible.
* Be clear in communicating information to both customers and staff.
* Be positive as part of being a team member.
* Maintain a smart appearnce that adheres to company standards.
* Keep a good level of attendance and time-keeping.
* Assist with other duties, as requested, between calls.
Key Attributes:
* Good standard of keyboard skills and basic knowledge of Windows software, especially Outlook.
* A positive attitude to work.
* Presentable in appearance.
* Highly motivated and enthusiastic.
* Excellent customer service and coimmunication skills.
* Proven customer experience