Customer Service Officer - Financial/Motor Trade
Customer Service Officer
Our client based in Bristol at Emersons Green near the junction of the M4 and M32 ( so commutable from Bristol,Bath,Chippenham ) are experts in the compliance industry; focussing mainly on the Motor Trade and Travel. They have one of the UK's largest regulatory networks with many retail sites across the UK benefiting from a range of Finance and Insurance services.
By providing Appointed Representative status, they shoulder the burden of compliance ( of being Directly Authorised by the Financial Conduct Authority (FCA) ) so their customers can concentrate on running their day to day businesses selling cars and holidays; saving them time, money and stress.
They have a wealth of resources to ensure they provide clients and network members with an unrivalled service. From their dedicated in-house IT team, outstanding customer service department through to its user friendly systems and controls. Everything is designed to enhance the customer experience whilst streamlining the compliance process.
Purpose of the role:
To effectively support a caseload of Network Members (clients) via telephone and email. Support will include the analysis of monthly data with a focus on identifying risk and assisting clients to Remedy any identified risk.
Any experience working in an FCA regulated environment would be a bonus but not essential.
Handle inbound/outbound calls and emails to agreed company standards, whilst maintaining appropriate records.
Effectively deal with or internal refer network member service issues.
Provide training assistance and support for network members.
Collate management information and produce reports as requested.
Manage monthly returns with our representatives to ensure that they are completed on a regular monthly basis within our required time frames.
Provide business support to the network
Conduct regular stationery and supply orders
Responsible for postage to include signature pads and reconciliations letters
Ensure work is completed to internal procedures and FCA regulatory requirements
Manage the customer relationship with a professional approach
Provide excellent customer service
Have good self-presentation and excellent inter personal skills
Readily accept responsibility for your work
Able to make good decisions by using information effectively
Self-disciplined with excellent time management
Possess attention to detail skills
Be highly motivated
- Full training provided
- Flexitime working (with manager agreement)
- Holiday purchase scheme (after qualifying period)
- Healthcare option (after qualifying period)
Experience of working in a Financial Conduct Authority (FCA) regulated environment would be helpful, but is not essential as full training is provided.