Customer Service Team Manager

6 days left

Location
Stafford, Staffordshire
Salary
31217.20
Posted
15 Aug 2019
Closes
29 Aug 2019
Ref
HPGDK453134
Contract Type
Permanent
Hours
Full Time

Customer Service Team Manager

Location: Stafford

Salary: £31217.20

Contract type: Permanent, 37 Hours per week

Closing Date: Thursday 29th August 2019

Our client are a strong, resilient and effective provider of homes and care services throughout Shropshire and Staffordshire, with 12,000 homes, 25,000 customers and 600 employees. The Group has ambitious plans to build more homes and provide an even better choice for their customers and communities.

They have an exciting opportunity for an effective, strong and experienced manager to join their Group to lead the Customer Service Team, which operates as the centre of their business and serves the whole group. You will be enthusiastic about delivering a high quality service to their customers and have a solution focused approach.

In order to be successful in this role, you will need to be an experienced manager with strong leadership skills and have the ability to not only lead a team through change but to maintain motivation and keep employees engaged throughout.

Requirements:

·         You will manage the Customer Service Team based at Stafford, and a customer facing reception service at Shrewsbury

·         Travel will be required a few days per month

·         Experience required of working within a contact centre environment - Desirable