Fundraising Supplier Manager

Diabetes UK
15 Aug 2019
12 Sep 2019
Contract Type
Full Time
Summary Diabetes UK works in partnership with its fulfilment houses and professional fundraisers to deliver the best possible supporter experience. This role will take the lead in ensuring that we are confident in how our key strategic suppliers represent us to our supporters.
Interview Date: Early September
Package What we can offer you:
  • Generous annual leave starting at 25 days plus bank holidays
  • A Cash Healthcare Plan (giving you up to GBP1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
  • Early finish Friday and flexible working
  • Discounts on gym membership and days out
  • Employee assistance programme to give you support on any issues that come up in life
  • Annual season ticket loan
  • Very active social scene including sport teams, gardening and other activities
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)
*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
Main Responsibilities At Diabetes UK, we are committed to ensuring that all of our supporters have an excellent experience with us. We want to make sure that our Engagement and Fundraising activity is undertaken with our supporters' best interests at the front of our mind. Not only do we need to meet compliance standards, but we need to go above and beyond this to ensure our supporters and donors are receiving the best possible care from us.
This role will involve monitoring the performance of our professional fundraising partners to ensure that they meet both ours and regulatory standards. It will also involve the management of our fulfilment partners across Trading, Response Handling and Lotteries via performance management, issue resolution and complaint handling.
Ideal Candidate
  • Enthusiastic and able to represent the charity in an engaging manner
  • Calm and solutions focused
  • Passionate about supper care and the role that third parties play in this
  • A team player, able to build relationships and inspire others
  • A self-starter, able to use own initiative