Supply Chain Manager - Service

15 Aug 2019
16 Aug 2019
Contract Type
Full Time
Brakes Group is a leading supplier to the foodservice sector in the UK, Ireland, France and Sweden. The Group is committed to provide its customers with outstanding service, products and foodservice solutions, its people with a 'great place to work' and its suppliers with a great company to partner.
Owned by Sysco, the world's leading foodservice company, Brakes Group comprises a family of specialist businesses which are able to deliver everything the caterer needs. It provides a professional, friendly regional service supported by a national network of depots, which ensures it offers an exceptional and individual service to each and every one of its customers

JOB PROFILE: Supply Chain Manager- Service
LOCATION: Ashford - Enterprise House
Role Purpose Statement The purpose of the role is to drive end to end service improvements within our wide customer base, working and coordinating cross functionally with planning teams, sales colleagues, customers and relevant operational colleagues to understand the key issues, recommend robust resolutions and deliver improvement plans.

Key Accountabilities & Responsibilities
• Pro-actively analyse data to understand key service issue trends across the relevant business sector.
• Provide monthly performance reviews for relevant sales channels highlighting key issues in performance and recommend resolutions
• Perform 'deep dives' to identify root cause of issues and work collaboratively with relevant sales colleagues, customers and relevant operational colleagues to provide long term, robust solutions.
• Propose end to end business solutions to deliver optimum service for all sales channels at both depot and/or customer levels.
• Lead/attend service calls and coordinate service improvement plans and communicate progress to relevant key stakeholders.
• Manage the generation, analysis and distribution of customer service reporting (Daily / Weekly / Monthly) in line with contractual requirements.
• Working collaboratively with sales to agree contractual customer service levels to ensure commitments are adhered to, through service improvements and relevant reporting.
• Build strong communication links with customers, planning team's sales and operations and establish a sustainable but challenging working relationships.
• Build strong communication links with the external customer and work with the sales managers to develop joint business plans where appropriate.
• Build strong relationships with Sales in order to understand their concerns and issues, but also to challenge where they can improve/are not delivering their part of the SLA
• Represent supply chain function at internal and external customer service meetings. Knowledge, Skills, Experience
• Essential - at least 3 years experience and knowledge of Brakes' supply chain.
• Understanding of lean principles or other continuous improvement methodology desirable. Six Sigma Yellow or Green Belt would be advantageous.
• Excellent Business Warehouse 7.4 capabilities
• Excellent Excel skills
• Highly analytical with ability to create and manipulate multiple data types
• Logical but creative thinker
• Project management skills
• Proven continuous improvement techniques
• Self-starter with high levels of resilience
• Strong communication/Influencing and negotiation skills Us:
Here at Brakes Group, we have a simple mission - to help businesses who serve food to thrive. And as we have been serving chefs across the food industry for nearly 60 years, with a business built on quality, reliability, innovation and trust, it's no surprise that we know what we're doing.
And with a culture where everyone works together as one team to be the best we can be, with a real focus on our brilliant people, there is no doubt that we have the right ingredients to make your career a successful one. If you're looking for development we can help you achieve your aspirations. We have clear career paths and learning programmes which will support you at every step of the way. We also have a whole range of Apprenticeships and a Graduate Programme so there really is something for you at every level of your career whether you are just starting out or are a seasoned professional. And being part of Sysco - the Global leader in selling, marketing and distributing food products; the opportunities really are endless.
If this isn't enough, we offer a whole realm of fantastic benefits and incentives including

• Discounts on products and services

• Clear career pathways and development

• Excellent rewards and recognition schemes

• Pension plan

• Additional holiday purchase
Brakes UK uses a third party to undertake a number of checks. Any offer of employment made by Brakes UK would be conditional upon receiving a satisfactory; reference, identity document(s), basic DBS certificate and basic credit check.

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