Customer Care Advisor

15 Aug 2019
12 Sep 2019
Contract Type
Full Time
Working Mon - Fri, 37.5 hours per week, shifts between 7.30am and 6pm, and roughly 1 Saturday every month, (you will get a day off in the week when you work a Saturday) this is the perfect fulltime role for you

Benefits include: GBP17,297, bonus opportunity, free parking, subsidised canteen, discounted products and services, brilliant reward and recognition scheme, excellent career development and much more!

You're not ordinary, and neither are our Customer Care Advisors. They're the smile on the end of the line, the people with all the answers, the every-day heroes that help keep our Customers' businesses running smoothly.
Your local pub, your favourite restaurant and your children's school all have one thing in common - Brakes UK. There's a lot of hungry mouths to feed out there, which is where you come in - to keep our network delivering over 1.5 million items to our customers each and every day. Whether it's watermelons in Warrington, risotto in Reading, afternoon tea in a care home or fresh-caught fish in a Michelin starred restaurant - as a Customer Care Advisor you'll play an important part to ensure we deliver our promises to our customers and we guarantee that you'll have fun along the way!
The role of a Customer care Advisor

• To be the first point of contact to all of our customers with every query and question that they have
• To ensure every customer goes away feeling as though they have received the information they set out to get
• To ensure every customer understands that Brakes has the answer to all of their food and drink enquiries
• To effectively communicate with all customers, ensuring that they are receiving the best service possible. You'll have:

• Excellent communication skills
• A strong level of written and verbal communication
• Excellent attention to detail
• Be able to work in a busy and fast paced environment What you'll get:

• Competitive salary with annual salary review
• Huge discount on all sorts of lovely food
• Generous holiday allowance, with option to purchase more
• Recognition awards and Incentives
• Pension
• A lot of fun every single day!
• ...and much more! There's a lot on offer, so what are you waiting for?