Operations Manager / Lead Medicolegal Consultant

To be discussed
14 Aug 2019
11 Sep 2019
Contract Type
Full Time
The Member Protection and Support Division is at the forefront of protecting the careers, reputations and financial risk of our members worldwide. The purpose of the role is to support the provision of trusted and valued medico legal services to our members. The Lead MLC will be directly responsible for enabling the delivery of this service by providing operational and/or technical leadership. Heading up a team of Case Managers and Case Management Assistants to perform against agreed service levels with a view to cost, quality, resource, member and continuous improvement as well as providing or signposting high quality and detailed technical.

Package description
Car allowance
12% company pension contribution (3% from the individual)
Annual bonus scheme (for permanent roles)
Private Medical Insurance
Health Care Cash Plan
30 days annual leave, plus bank holidaysMain responsibilities
Ensuring consistency and positive member outcomes are achieved in all case and claims handling
Inputting into Root Cause Analysis in order to drive continuous improvement
Inputting in to the 'Centre of Excellence' and continued development of competency frameworks
Being an inspiring, motivating and commerically/operationally focused leader for all direct reports and the wider businessFull details of the responsibilities of this role can be found on the attached role profile.

Ideal candidateThe ideal candidate could come from either an operational or medical background, and will demonstrate some or all of the following:

The ability to demonstrate commercial awareness and operational leadership
Experience of leading and coaching a multi-disciplinary team
Experience of working in an insurance/regulated/medicolegal environment
Medicolegal qualification
CII qualification
Experience of managing Third Party relationships
Change management and continuous improvement experienceAbout the companyMedical Protection Society (MPS) is the world's leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.
We strive to be much more than a last line of defence by being at our members' side at every step, offering support, advice and world-class defence. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award

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