Client Support - FX Trading

LMAX Exchange
25000.00 GBP Annual
14 Aug 2019
23 Aug 2019
Contract Type
Full Time
Client Support - FX Trading

LMAX Global is an FCA regulated Broker and is part of the LMAX Exchange Group, a global financial technology company. LMAX Global offers brokers and professional traders the ability to trade on the LMAX Exchange central limit order book, offering tight spreads on streaming firm liquidity from top tier banks and proprietary trading firms.

LMAX Global enables clients to trade over 100 instruments (including FX, indices, commodities, crypto CFD) anonymously in a regulated, rules-based trading environment. Clients benefit from pre and post-trade transparency, no 'last look' rejections, exchange quality execution in strict price / time priority and a fair, level playing field regardless of status, size or activity levels.

LMAX Global delivers access to LMAX Exchange global exchange infrastructure, including matching engines in London, New York and Tokyo.

Position: Client Services / Broker Operations Executive
Location: London, W11 4AN
Job type: Full Time, Permanent
Salary: GBP25K per annum

About the role:

- Being the first point of contact for LMAX Global clients and acting as an ambassador for the company servicing clients across different trading platforms.
- Providing client support at all levels, dealing quickly and efficiently with enquiries or complaints by phone, post, email and live chat.
- Carrying out administrative back-office tasks that are in line with client account management and support, which includes running reports, account statements, dealing with ad-hoc external client and internal requests.
- Dealing with client payment processes and queries (training provided).
- Providing technical (API) client support to our clients (training provided).

About you:

- Business Fluency in written and verbal English.
- Effective relationship builder and influencer.
- Pragmatic and flexible with ability to handle ambiguity and remain focused.
- Confident and proactive in communicating with people at all levels and a good team player.
- Performance driven and results orientated with a strong bias for action and outcome. Strong problem solver.
- Can handle large workloads and remain calm and productive in stressful situations.
- Reliable and willing to work antisocial hours in order to meet client requirements, solve their problems and thus encourage future business.
- Proficiency in MS Office applications.
- Previous client facing experience.

Desirable Skills / Experience:

- Additional languages advantageous.
- Understanding of FX & CFDs.
- Experience in and knowledge of the financial sector.
- Experience using MT4 trading software.

You may have experience of the following: Client Services, Broker Operations Executive, Client Services Agent, Foreign Exchange, FX, CFD, Customer Service, Account Manager, Account Management, Sales Support, Sales Administrator, Internal Account Manager, Internal Sales Executive, Customer Service Advisor, Customer Service Executive, Administrator, Trading, Financial Services, etc.

Ref: 88436