Customer Support/Administrator (Legal/Conveyancing) - London Waterloo

Recruiter
MLR Associates
Location
London
Salary
20000.00 - 23000.00 GBP Annual
Posted
14 Aug 2019
Closes
21 Aug 2019
Contract Type
Permanent
Hours
Full Time
  • Customer Support/Administrator - Growing Legal Software Company
  • Training and on-going Development - Career Development opportunity with Team Lead and Management scope
  • GBP20,000-GBP23,000 salary depending on experience
  • Waterloo London

Our client a global leader in the provision of Conveyancing Support Solutions is currently looking for a Customer Support/Administrator.

Responsibilities:

  • Accurately maintain comprehensive records for all queries and complaints handled by the Customer Services Team.
  • Assisting with the production of informative data as required by the Account Management and Customer Service Manager
  • Make recommendations where needed for process changes and training needs (individual & team) to ensure future service improvements
  • Monitor and expedite orders for new clients as needed (utilising the Daily Case Status Reports)
  • Generate and complete reports for existing clients
  • Provide support and work closely with the Account Managers

Competencies:

  • Conveyancing or legal experience or Helpdesk or Customer Services or Claims
  • Great team player, a passion and desire to make a difference
  • Polite, articulate telephone manner
  • Excellent communication skills
  • Willingness to learn and constantly develop technical skills
  • Flexible attitude around learning new software and implementing changes within the process
  • Problem solving, analytical and diagnostic skills