Customer Support/Administrator (Legal/Conveyancing) - London Waterloo
- Recruiter
- MLR Associates
- Location
- London
- Salary
- 20000.00 - 23000.00 GBP Annual
- Posted
- 14 Aug 2019
- Closes
- 21 Aug 2019
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
- Customer Support/Administrator - Growing Legal Software Company
- Training and on-going Development - Career Development opportunity with Team Lead and Management scope
- GBP20,000-GBP23,000 salary depending on experience
- Waterloo London
Our client a global leader in the provision of Conveyancing Support Solutions is currently looking for a Customer Support/Administrator.
Responsibilities:
- Accurately maintain comprehensive records for all queries and complaints handled by the Customer Services Team.
- Assisting with the production of informative data as required by the Account Management and Customer Service Manager
- Make recommendations where needed for process changes and training needs (individual & team) to ensure future service improvements
- Monitor and expedite orders for new clients as needed (utilising the Daily Case Status Reports)
- Generate and complete reports for existing clients
- Provide support and work closely with the Account Managers
Competencies:
- Conveyancing or legal experience or Helpdesk or Customer Services or Claims
- Great team player, a passion and desire to make a difference
- Polite, articulate telephone manner
- Excellent communication skills
- Willingness to learn and constantly develop technical skills
- Flexible attitude around learning new software and implementing changes within the process
- Problem solving, analytical and diagnostic skills