NOC Systems Technician / Infrastructure Engineer

Job Title: NOC Systems Technician

Location: Hemel Hempstead

Salary: £25,000 + shift allowance excellent benefits and superb working environment

Job Type: Full Time, Permanent (37 hours per week)

The Company is an established technology company based in Hemel Hempstead, providing some of the largest businesses in the UK and internationally with customer service and payment solutions using speech, SMS, web and mobile apps. Their solutions help organisations meet the challenges of engaging customers online and over the phone. Their software removes the pressure of inbound calls on contact centres.

A new opportunity has arisen within the Technical Support Team. They are looking for a NOC IT Support Technician to join their dynamic team of support technicians who manage the day to day operations of their platforms 24/7, including first line support of Linux systems.

These servers provide a mixture of critical functions including Application, Web and DB within a busy PCI hosting environment. The position requires someone with a rounded skill set across multiple technical disciplines as well as excellent communication skills to add to the existing team.

Their Culture:

They have created a collaborative working environment where you will find flexibility, an open plan office and excellent opportunities for career growth. Their cross-departmental teams work on exciting projects, releasing new technologies to a wide range of clients.

Key responsibilities:

• 1st line contact point for Network Operations Centre (NOC), working across 5 shifts
• Manage incident tickets in line with SLAs and respond to client's requests
• Be responsible for resolution and communication by working with wider teams through to closure
• Liaise with clients and other business groups
• Manage service deployments across the platform
• Use and implement administration and monitoring tools
• Basic day to day maintenance of servers
• Assisting with security audits of the servers
• Other administration duties within the department as required

Your Primary areas of interaction:

• Clients
• Information Technology Team
• Project Managers
• Developers

Key Requirements:

• Experience working within an ITIL framework
• Experience of commercial systems administration, preferably in large hosting business
• Good problems analysis and solving skills
• Excellent working practices and communications skills
• Excellent attention to detail
• Approachable, adaptable and results driven
• Experience operating from a ticket queue
• Ability to work autonomously
• 1-2 years' experience administering Linux
• Networking skills
• A working knowledge of ITIL
• Knowledge of GDPR and working practices

Company benefits

• 25 days holiday and increases with service
• Excellent Share Incentive Scheme
• Life insurance
• Simply Health scheme
• Access to group Bupa membership scheme
• Pension scheme
• Discretionary annual bonus
• Employee Recognition schemes
• Free tea, coffee, fresh fruit and snacks
• Relaxation floor (lunch area, quiet room, pool table, Xbox)
• Well-being initiatives, such as in-house Reflexology and Sports Massage
• Discounted offers
• Team days and Volunteering events
• Christmas & summer company events
• Focused on education and training (conference attendance, higher education sponsorship)
• Thinking and Drinking

Working Hours:

• Between hours of 6am to 10pm Monday to Friday Total hours 37 per week
• On Call rotation providing 24-hour call support. (Overtime and travelling is a requirement of this position)

Please click the APPLY button to send your CV & Cover Letter for this role.

Candidates with experience or relevant job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, Windows Server Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, Server Support Technician, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, 2nd Line Linux Engineer, Network Project Engineer, IT Network Engineer, Technical Support, Technical Support Technician, Network Engineer, SQL Database Administrator, Technical Infrastructure Engineer, Linux Server Administrator, Linux Systems Administrator, Network Solutions Engineer, IT Network Support Engineer, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, CCIE, CCNA, CCNP, IT Systems Support will also be considered for this role.