Network Administrator / IT Support Engineer / Network Engineer

Location
Hemel Hempstead, Hertfordshire, England
Salary
Up to £30000 per annum
Posted
14 Aug 2019
Closes
11 Sep 2019
Ref
EKHC-65
Contact
Bluetown Online
Contract Type
Permanent
Hours
Full Time

Job Title: Network Administrator

Location: Hemel Hempstead

Salary: £30,000 per annum

Job Type: Full Time, Permanent (37 hours per week)

The Company is an established technology company based in Hemel Hempstead, providing some of the largest businesses in the UK and internationally with customer service and payment solutions using speech, SMS, web and mobile apps. Their solutions help organisations meet the challenges of engaging customers online and over the phone. Their software removes the pressure of inbound calls on contact centres.

An opportunity has arisen for an extremely organised and focussed individual to work within their IT team, providing outstanding support to several internal departments supporting the daily operations of them.

They are looking for someone who is experienced in technology but that brings strong organisational skills and thinks outside the box. You will have a true desire to advance your own skills across a range of areas and they will support and enhance by providing training.

Their Culture:

They have created a collaborative working environment where you will find flexibility, an open plan office and excellent opportunities for career growth. Their cross-departmental teams work on exciting projects, releasing new technologies to a wide range of clients.

Key responsibilities:

  • Network Management/Administration
    • Day to day maintenance of network components
    • Set up & use/build/administer complex and bespoke network designs
    • Use of monitoring/telemetry tools
    • Supporting equipment through entire lifecycle
  • Documentation & Change Management
    • Responsible for ensuring that all documentation is present and up to date
    • Managing the change process from identifying requirements to completion for both BAU and complex changes
  • Incident Response
    • Fast response to problems and escalation if required
    • Root Cause Analysis
  • Server and desktop support
    • Familiar with Microsoft Office365 administration and product suite
    • Familiar with server administration tasks such as patching (WSUS), SCCM, DNS/LDAPS
  • PCI-Audit
    • Working with the wider team and auditors to ensure all actions are carried out

Key Requirements:

Essential

  • Specific knowledge on Cisco firewalls and switching/routing
  • Microsoft Server/AD/SCCM/Office365, DNS and LDAP
  • Good problems analysis and solving skills
  • Excellent working practices
  • Excellent communications skills
  • Approachable, adaptable, and a great team player
  • Security awareness with PCI-DSS understanding

Desirable

  • Curious and analytical
  • Detailed and excellent planning and administration skills
  • Good communication skills, both written and verbal
  • Attention to detail and excellent organisational skills
  • Self-motivated and uses own initiative
  • Exposure to the PCI DSS/27001/9001 Frameworks

Company benefits

  • 25 days holiday and increases with service
  • Excellent Share Incentive Scheme
  • Life insurance
  • Simply Health scheme
  • Access to group Bupa membership scheme
  • Pension scheme
  • Discretionary annual bonus
  • Employee Recognition schemes
  • Free tea, coffee, fresh fruit and snacks
  • Relaxation floor (lunch area, quiet room, pool table, Xbox)
  • Well-being initiatives, such as in-house Reflexology and Sports Massage
  • Discounted offers
  • Team days and Volunteering events
  • Christmas & summer company events
  • Focused on education and training (conference attendance, higher education sponsorship)
  • Thinking and Drinking

Please click the APPLY button to send your CV & Cover Letter for this role.

Candidates with experience or relevant job titles of; Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, 2nd and 3rd Line Support Engineer, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician, SQL, Oracle and Fault Desk Engineer will also be considered for this role.

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