Digital Engagement Coordinator

Digital Engagement Coordinator  
Rochdale
Salary: £27,087 to £31,089 starting salary negotiable (plus car mileage allowance of 45p per mile)

2 year Fixed Term Contract
Hours: 36 ¼ per week in line with service requirements and the Work Life Balance Scheme 
 
Rochdale Boroughwide Housing (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with 13,000 homes throughout the local area.

A career with RBH is much more than just a job. You’ll be at the heart of the local community, proud to help to make Rochdale a great place to live and work. You’ll get the support you need to develop your skills and flourish in your role.
 
We have embarked on an ambitious digital transformation journey which will involve developing a new Digital Offer and customer portal which will allow our customers to access personalised services increasingly when they want and how they want.

We are looking for someone to help us maximise engagement and uptake of our digital services both internally and externally. You will work closely with our Transformation, customer insight, involvement and our new marketing and communication team to meaningfully engage customers with our emerging digital offer.
 
We are looking for someone who will take the lead on our Digital First culture by developing an RBH online community and digitally engaged workforce. You will lead on developing our customer’s digital skills working with our teams and partners who are already working in our communities and neighbourhoods.   
 
Do you have experience of delivering engagement activities and events using digital and other platforms to drive digital adoption?  
Have you worked on digital inclusion initiatives and are passionate about customers and delivering great experiences?  
 
We see this as an exciting opportunity to get involved in the outset of shaping our digital offer. 
 
RBH offers opportunities for training and further development. We need someone with a positive can-do attitude, who is a team player and can demonstrate a willingness to develop and progress in their role.
 
This role will work across our 2 main sites, with modern open plan offices, the opportunities to SMART working with digital equipment provided to enable you to work flexibly. We offer a quality pension scheme, up to 27 days holiday increasing after 5 years service plus bank holidays. 
 
We look forward to hearing from you!

Please note, interviews and assessment centres have been scheduled to take place on 12th September 2019 and therefore candidates should keep these dates free in their diaries to enable them to attend if short listed.

Closing date:     Friday 30th August 2019 at 5.00pm