1st Line Support Engineer – Entry Level Opportunity

£18000 - £21000 per annum
13 Aug 2019
10 Sep 2019
Dan Kilshaw
Contract Type
Full Time
1st Line Support Engineer – Entry Level Opportunity  
£18,000 - £21,000 Plus Cycle to Work Scheme, Massages, Fruit Baskets, Beers & Ciders, Curry Nights, Table Football, Ping Pong, 22 Days’ Holiday (rising with service) + Christmas Shutdown  

Our client is a leading software provider that creates products for the construction and field service industry. They are now looking for a 1st Line Support Engineer to join their friendly team.  

As a 1st Line Support Engineer, you will:  

- Provide a high level of software support to customers via the telephone, email and live chat  
- Focus on providing excellent customer service  
- Escalate technical issues when required  


To be considered as a 1st Line Support Engineer, you will need:  

- A strong technical understanding of Windows  
- Strong troubleshooting and fault-finding skills  
- The ability to work as part of a busy team and build positive relationships with customers  
- A proven analytical approach to troubleshooting  

Previous helpdesk and/or IT experience would be beneficial to your application, but this isn’t essential.  

Other companies may call this role Customer Support Advisor, 1st Line Support Technician, Technical Support Advisor, Service Desk Advisor, IT Helpdesk Technician or IT Support Technician.  

The Benefits:  

- Excellent training and support  
- Develop your career in IT with a forward-thinking company  
- Gain exposure to a wide range of innovative products  
- Sociable, open plan offices in a vibrant part of Bristol  
- Office massages, beers, ciders, fruit and cake  
- Regular team outings  
- A week off at Christmas (on top of your holiday allowance)  

Please note, our client is not able to offer relocation support or sponsorship.  

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.  

To apply for the role of 1st Line Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.