Treasury Service Advisor

Job Purpose:

Here at our Chester office we're currently seeking a Treasury Service Advisor dedicated to Card Servicing to join our rapidly expanding team. Working with our varied multi-national client base you'll help to on-board and implement our card programmes, building solid relationships and establishing yourself as a trusted advisor. This role offers a high level of visibility as you'll work in conjunction with a number of other internal teams to provide seamless delivery and support to a variety of client stakeholders.

Key Accountabilities:

As a Treasury Service Advisor your main responsibilities will involve:

Being responsible for supporting clients card accounts

Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery

Employing polished verbal and written communications to constantly keep our client and sales partners informed

Possessing a passion and urgency to serve our clients and operate as a client advocate

Navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service

Managing multiple requests simultaneously that contain a variety of complexities and resolution periods

Working independently with strong organisational skills to overcome challenges with requests and ensures our client's needs are satisfied

Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience

Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process

Knowledge & Experience Required:

As a Treasury Service Advisor your skills and qualifications will ideally include:

Broad understanding of card management products

Excellent education history

Prior experience gained within financial services or investment banking

Able to demonstrate strong experience in client facing roles, preferably within a similar client servicing function

Excellent interpersonal, communication, presentation, organisation and team skills

Able to travel as required to meet client needs