Network Advisor (Operations) / Contact Centre Advisor / Call Centre Advisor
Network Advisor (Operations) / Contact Centre Advisor / Call Centre Advisor / Customer Service Advisor
£22,000 + Benefits
Full Time - Permanent
SES Water supplies water to 712,000 people in the London Boroughs of Sutton, Merton, and Croydon, as well as across East Surrey and parts of Kent. We are a forward thinking, innovative company that is highly regarded for our efficiency and customer service.
At SES Water we ensure we deliver the highest standard of service to our customers. Here is where you come in: We currently have an exciting opportunity for a Network Advisor to join our team in Redhill. Ensuring you uphold our standards and operational excellence with commitment, integrity, collaboration, compassion and innovation you will provide customer service relating to the Network Operations function.
In this versatile customer service position, you will provide a seamless service in a number of specialist areas including non-household and household customers, developers, customer water supply, and planning and scheduling of repairs. You will also work collaboratively with other departments within the company to resolve customer queries.
Within this role your responsibilities include providing account advice to customers, escalating any problems in a timely manner and updating company records of customer interaction.
Our ideal candidate will have experience in a similar customer service/contact centre position ideally within a utility industry. You must be educated to GSCE level or equivalent in Maths and English and be computer literate. If you have all the above and are a self-motivated, confident team player we want to hear from you!