Scheme Compliance Officer

Liverpool, Merseyside
Up to £25,000 per annum
13 Aug 2019
10 Sep 2019
Contract Type
Full Time

The Scheme Compliance Unit provides support to all operational and business teams to ensure activities are compliant the scheme rules, pensions regulations and legislation. An opportunity has arisen for a Scheme Compliance Officer to join the team based in Liverpool.

Key Accountabilities

  • Provide timely and accurate advice about areas of the Civil Service Pension Schemes and related Compensation and Injury Benefits Schemes
  • Resolve high level complex casework, technical referrals, complaints management and monitoring and Internal Dispute Resolution correspondence
  • Support the operational business in ensuring compliance with all pensions rules, regulations and legislation both calculations and processes
  • Work collaboratively and in partnership with stakeholders using their knowledge and understanding of pensions and related issues
  • Represent the organisation at various forums, establishing effective working relationships with key personnel within MyCSP
  • Provide support for projects, communications and training teams in MyCSP
  • Contribute towards the quality and compliance process, through the checking of casework where appropriate
  • Provide technical support to other team members
  • Carry out projects and ad-hoc activities as determined by the Team Manager

Knowledge and Skills


  • In depth knowledge of relevant Pension/Injury Benefit/Compensation Schemes and their administration
  • Numerate, articulate, excellent attention to detail, good grammatical skills and able to present complex information in plain English
  • Able to persuade and influence others to achieve agreed objectives.
  • Experience of dealing with stakeholder groups/external organisations
  • Analytical thinker with an enquiring mind


  • APMI or equivalent relevant experience or qualification
  • Pensions technical/compliance experience
  • Complaint handling/IDR experience
  • Retirement provision Certificate/FPC/QPA
  • Active APMI student
  • A good working knowledge of pensions administration software

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

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